Director leading RPA and intelligent automation architecture at Sun Life, a financial services company. Defining enterprise platforms, governance, roadmaps, and AI - enabled business process automation.
LP
Bilingual IT Helpdesk Representative
Posted via LinkedIn Recruiter (not a company profile)
Posted 7 months ago
About the role
- Bilingual IT Help Desk Representative providing first-level technical support. Requires fluency in English/French and strong technical/customer service skills.
Responsibilities
- Respond to inbound calls and emails, providing courteous and professional assistance. Document and track issues accurately using ticketing systems. Escalate complex issues to support groups and follow up on resolutions. Identify and report widespread outages or service interruptions. Analyze trends and provide feedback for continuous improvement. Develop expertise in various applications and support tools. Prioritize tasks to ensure timely resolution with minimal impact on business operations. Maintain knowledge of hardware, software, and network components. Ensure compliance with company policies, procedures, and disaster recovery plans. Collaborate effectively with team members and other departments to deliver seamless support.
Requirements
- Fluency in both English and French (reading, writing, speaking). Exceptional customer service and interpersonal skills. Strong technical background, including troubleshooting hardware and software issues. Above-average computing and navigational skills. Experience with ServiceNow ticketing system. Ability to type at least 35 words per minute. Good knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, OneNote). Strong problem-solving skills and the ability to work independently.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Sun Life enterprise architecture director shaping core - platform strategy, roadmaps, governance, and modernization. Integrating cloud, infrastructure, security, application platforms, and technology investments.
Sun Life enterprise architect leading cloud modernization and AI - enabled automation. Defining architectures, migration roadmaps, and governance across infrastructure and platform technologies.
Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
IT Specialist supporting Mac devices, onboarding, inventory, and internal IT operations. Helping Jane’s clinic - management SaaS team streamline support and serve thousands of healthcare businesses.
Enterprise Architect shaping software and platform architecture for CBC/Radio - Canada’s public broadcasting technology. Driving enterprise architecture governance, modernization and business alignment across hybrid work locations.
Remote Help Desk Analyst supporting Government of Alberta applications and stakeholders. Troubleshooting tickets, user accounts, data discrepancies, defects, and application issues.
IT and Identity Manager owning Okta, SaaS, endpoint, and automation operations for Benepass, a customizable employee - benefits fintech platform. Setting IT direction and scalable service processes.
Senior Help Desk Analyst providing application support for Alberta Education and Advanced Education online systems. Troubleshooting public users’ issues, managing tickets, testing fixes, and coordinating resolutions.
IT Support Agent supporting users, devices, networks, and software at Coperion. Maintaining IT operations for a global industrial process technology company.