IT Manager leading managed IT services, infrastructure, and technical teams for SysGen clients. Developing strategic technology plans, optimizing operations, and managing service delivery across Alberta and British Columbia.
LP
Help Desk Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted 7 months ago
About the role
- Help Desk Analyst provides technical support to end users, troubleshoots issues, logs tickets, and maintains documentation. Long-term contract in Edmonton, AB (onsite).
Responsibilities
- Help Desk Analyst works directly with end users to troubleshoot technical issues. Duties include receiving and responding to inquiries related to applications supported by the Help Desk, advising inquirers of resolutions, utilizing Help Desk software to enter tickets and retrieve logged calls for resolution, working with technical/business teams to resolve client issues, monitoring progress of solutions, testing end-user solutions and bug fixes, monitoring trends in client inquiries, maintaining repositories of known problems and best practices, arranging training, maintaining understanding of applications, assigning user IDs and passwords, coordinating Help Desk communications, participating in projects, developing documentation, recording calls, communicating application errors, collecting/editing data, identifying training needs, and providing regular status reports.
Requirements
- No requirements provided
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Degree requirement
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