Director leading RPA and intelligent automation architecture at Sun Life, a financial services company. Defining enterprise platforms, governance, roadmaps, and AI - enabled business process automation.
LP
IT Help Desk – Banking
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 months ago
About the role
- First-level IT support for bank employees via phone, chat, and email. Troubleshoots technical incidents and supports access provisioning.
Responsibilities
- Provide first-level technical support for bank employees via phone, chat, and email channels. Respond to and resolve technical incidents, including application and hardware issues. Support access request provisioning, such as granting, modifying, or revoking user access, in accordance with security policies. Document incident details, troubleshooting steps, and resolutions accurately in the system. Collaborate with IT teams to escalate and resolve complex technical issues efficiently. Maintain knowledge of bank systems and technical manuals to assist end users effectively. Assist with hardware troubleshooting and basic software installations as needed. Participate in team meetings and contribute to documentation improvements.
Requirements
- Help desk support experience (minimum 1 year). Strong troubleshooting and problem-solving skills. Ability to interpret technical information and communicate clearly. Excellent verbal and written communication skills. Experience with Microsoft Azure applications is an asset. Ability to multitask and prioritize in a dynamic environment. Knowledge of IT Service Management (ITSM) tools like ServiceNow. Nice to have: Customer service experience in a technical support role, knowledge of authentication and access management procedures, basic hardware troubleshooting skills, experience with remote support tools, relevant schooling or certifications in IT or computer science.
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