About the role

IT Admin III responsible for bridging support and systems engineering at health technology company. Leading projects and enhancing IT operations for improved user experience.

Responsibilities

Serve as the primary escalation point for IT Admins I and II, tackling the most complex hardware, software, and OS issues across macOS and Windows.
Act as the primary administrator for core platforms (e.g., Jamf Pro, Intune, or Okta), ensuring they are configured according to industry best practices and security standards.
Lead small-to-medium IT initiatives, such as software rollouts, security remediations, or office expansions, from planning through to execution.
Identify inefficiencies in onboarding, offboarding, and support workflows; design and implement improvements to increase team velocity.
Partner with the Security team on initiatives such as endpoint compliance enforcement, disk encryption management, and vulnerability patching schedules execution.
Author high-quality internal "Runbooks" for the IT team and clear "How-to" guides for employees.
Provide technical guidance and "over-the-shoulder" coaching to junior admins to help level up the entire team’s technical capabilities.
Interface with third-party vendors for procurement, support escalation, and software renewals.

4 – 6+ years of experience in IT Systems Administration or a high-level Support Engineering role.
Deep, high-level proficiency in managing macOS and Windows at scale in a corporate environment.
Proven experience configuring and maintaining Jamf Pro and/or Microsoft Intune, as well as Okta (or similar Identity providers).
Ability to leverage AI-native coding tools and low-code platforms to read, modify, and build automation workflows, scripts, or device configurations to eliminate repetitive tasks.
The ability to use logs, terminal commands, and diagnostic tools to root-cause issues that others cannot solve.
Strong organizational skills with a track record of moving projects across the finish line on time.
Exceptional ability to translate highly technical concepts to non-technical staff.
A proven ability to work with minimal supervision, making sound technical decisions in alignment with company goals.