Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- IT Admin III responsible for bridging support and systems engineering at health technology company. Leading projects and enhancing IT operations for improved user experience.
Responsibilities
- Serve as the primary escalation point for IT Admins I and II, tackling the most complex hardware, software, and OS issues across macOS and Windows.
- Act as the primary administrator for core platforms (e.g., Jamf Pro, Intune, or Okta), ensuring they are configured according to industry best practices and security standards.
- Lead small-to-medium IT initiatives, such as software rollouts, security remediations, or office expansions, from planning through to execution.
- Identify inefficiencies in onboarding, offboarding, and support workflows; design and implement improvements to increase team velocity.
- Partner with the Security team on initiatives such as endpoint compliance enforcement, disk encryption management, and vulnerability patching schedules execution.
- Author high-quality internal "Runbooks" for the IT team and clear "How-to" guides for employees.
- Provide technical guidance and "over-the-shoulder" coaching to junior admins to help level up the entire team’s technical capabilities.
- Interface with third-party vendors for procurement, support escalation, and software renewals.
Requirements
- 4 – 6+ years of experience in IT Systems Administration or a high-level Support Engineering role.
- Deep, high-level proficiency in managing macOS and Windows at scale in a corporate environment.
- Proven experience configuring and maintaining Jamf Pro and/or Microsoft Intune, as well as Okta (or similar Identity providers).
- Ability to leverage AI-native coding tools and low-code platforms to read, modify, and build automation workflows, scripts, or device configurations to eliminate repetitive tasks.
- The ability to use logs, terminal commands, and diagnostic tools to root-cause issues that others cannot solve.
- Strong organizational skills with a track record of moving projects across the finish line on time.
- Exceptional ability to translate highly technical concepts to non-technical staff.
- A proven ability to work with minimal supervision, making sound technical decisions in alignment with company goals.
Benefits
- Compensation range
- Final compensation depends on experience, skills, and location.
- Benefits and total rewards may vary by region.
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