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Application Support Specialist – Intermediate
LinkedIn Recruiter Post
Intermediate Application Support Specialist needed for Salesforce/SaaS support, incident management, and end - user support in Toronto.
About the role
- Enterprise Architect leading enterprise architecture strategies for retail and supply chain at Best Buy Canada. Drive technology solutions collaboration across product, engineering, and business teams.
Responsibilities
- Own the domain technology roadmap — current-state assessment, target-state architecture, capability maps, and sequenced transition plans aligned to enterprise investment cycles.
- Lead architecture governance, including design reviews, architecture decision records (ADRs), and standards of compliance across your domain.
- Partner with product, engineering, and business teams to evaluate technology options, define integration patterns, and ensure solutions align with enterprise standards and long-term strategy.
- In the reverse logistics / supply chain role, define and evolve end-to-end architecture for the returns lifecycle — return initiation, routing, triage, refund orchestration, restock, refurbishment, and secondary-market disposition.
- Architect integrations across order management (OMS), warehouse management (WMS), transportation management (TMS), inventory, finance, and carrier ecosystems.
- Partner with Supply Chain, Store Operations, and Customer Care leaders to drive improvements in return cycle time, recovery value, and cost-to-serve.
- In the store systems & omnichannel role, define and evolve the target-state architecture for unified commerce, ensuring seamless customer and associate experiences across digital and physical channels.
- Architect the POS and store operations platform landscape, including modernization strategies, cloud-native POS, and associate-facing applications.
- Design omnichannel fulfillment architecture — BOPIS, curbside pickup, ship-from-store, endless aisle, and store-to-store transfers.
Requirements
- 5+ years of enterprise architecture experience in consumer-facing retail, with exposure to domains such as store systems, omnichannel, supply chain, or reverse logistics.
- Proven experience owning technology roadmaps, capability maps, and architecture governance (design reviews, ADRs, standards).
- Demonstrated ability to translate business strategy into target-state architectures, transition plans, and sequenced investment cases.
- Working knowledge of at least one EA framework (TOGAF, Zachman, or ArchiMate).
- Strong technical foundation in cloud platforms (Azure preferred), microservices, APIs, event-driven integration, and data architecture.
- Experience working within an agile enterprise architecture environment.
Benefits
- Remote-first work environment
- Employee discounts on awesome tech from day one.
- Flexible health benefits and wellness program.
- TFSA and RRSP programs.
- 100% matched company pension plan.
- Training programs to build new and transferable skills.
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