Support Engineer resolving CRM, integration, and data issues for dealer management software. Supporting equipment dealerships through SQL diagnostics, APIs, monitoring, and AI - assisted workflows.
LP
Production Support Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted 5 months ago
About the role
- Technical Support Analyst role providing production support for enterprise applications within a financial client's technology modernization initiative. Focus on Azure, Power Platform, and AI/ML technologies.
Responsibilities
- Investigate, troubleshoot, and resolve operational issues across multiple enterprise applications and systems, prioritizing based on severity and strategic importance. Manage issue logs and service requests, ensuring timely resolution and client satisfaction. Design and implement preventative solutions to reduce recurrence of issues. Collaborate with business and technology partners to communicate updates, ensure compliance, and support organizational policies. Assess the impact of system changes and projects, ensuring adherence to security, business, and compliance standards. Research and recommend policies, procedures, and standards to optimize system performance and support modernization initiatives. Support onboarding of new technologies, including AI/ML models and Power Platform components, ensuring smooth integration. Participate in the testing, validation, and deployment of system updates and new features. Contribute to documentation of processes, incidents, and resolutions to promote knowledge sharing.
Requirements
- Minimum of 5 years supporting applications in Microsoft Azure. Extensive experience supporting Cloud environments. Proven ability supporting Power Platform applications. Strong UNIX/Linux environment expertise. Middleware support experience. Batch processing support skills. Excellent communication and collaboration abilities. Ability to analyze complex issues and provide strategic solutions. Familiarity with system impact assessments for change management. Nice to Have: Experience supporting AI/ML models. Knowledge of CASS, OCP Container, AutoSys, and Informatica. Understanding of automation tools and scripting languages.
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