About the role

Production Support Analyst ensuring stability and performance of critical business applications for asset servicing and corporate actions. Liaising between clients and internal tech teams.

Responsibilities

Provide advanced Level 2 support for production and client-facing environments.
Manage day-to-day technical and functional application issues, performing diagnostics, troubleshooting, and resolution of incidents.
Lead environment configuration, validation, and deployment activities to ensure application readiness and reliability.
Conduct proactive monitoring, performance checks, and system health analyses to identify potential issues before they impact clients.
Execute SQL queries, analyze logs, interpret data flows, and coordinate fixes with development and infrastructure teams.
Participate in application release cycles, ensuring seamless deployments and validating post-release stability.
Act as the primary escalation point for application incidents, performing timely triage and resolution in line with SLAs.
Perform detailed root cause analysis (RCA) for recurring or critical issues and drive preventive solutions.
Coordinate software releases, patches, and configuration changes in compliance with change management and governance standards.

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline (required).
ITIL v3 or v4 Foundation certification preferred.
Minimum 5 years of experience in a client-facing application or production support role within financial services.
Proven knowledge of asset servicing lifecycle, corporate actions, and related financial processes.
Hands-on experience with software release, deployment, and environment management in business-critical systems.
Familiarity with DevOps practices and AWS environments, with experience in continuous integration and automated delivery beneficial.
Strong background in incident, problem, and change management following structured ITIL processes.