End User Support Technician providing remote technical support and managing user accounts at JD Power. Ensuring hardware/software operations, troubleshooting, and Office 365 support for a leading data intelligence firm.
About the role
- Technical Support Agent providing user assistance for IT applications in Wealth Management. Responsibilities include managing systems, supporting users, and ensuring optimal performance.
Responsibilities
- Provide user support and assistance for IT applications
- Perform MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations)
- Perform basic network activities (e.g. reactivating passwords, configuring new users)
- Manage computer equipment and technological systems
- Produce and transmit reports concerning problems encountered
- Analyze equipment needs and propose solutions
- Support users in optimizing their use of systems and equipment
- Develop and propose simple training activities for users
- Ensure the application of standards regarding computer security
- Manage and update various Web and platform applications
Requirements
- College diploma in a related field
- A minimum of one year of relevant experience
- Knowledge of French is required
- Advanced proficiency in computer tools
- Decision quality, Situational adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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