Technical Support Agent providing user assistance for IT applications in Wealth Management. Responsibilities include managing systems, supporting users, and ensuring optimal performance.
Responsibilities
Provide user support and assistance for IT applications
Perform MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations)
Perform basic network activities (e.g. reactivating passwords, configuring new users)
Manage computer equipment and technological systems
Produce and transmit reports concerning problems encountered
Analyze equipment needs and propose solutions
Support users in optimizing their use of systems and equipment
Develop and propose simple training activities for users
Ensure the application of standards regarding computer security
Manage and update various Web and platform applications
Requirements
College diploma in a related field
A minimum of one year of relevant experience
Knowledge of French is required
Advanced proficiency in computer tools
Decision quality, Situational adaptability
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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