About the role

Technical Support Agent providing IT application user support for Desjardins. Assisting with configuration, issue resolution, and technical incident management.

Responsibilities

Provide user support and assistance for IT applications
Perform MIC platform administration activities
Perform basic network activities
Manage computer equipment, technological systems and equipment
Produce and transmit reports concerning problems encountered
Compile various statistics and other data on the observance of service standards
Inform the Help Desk Services team of changes to be made to computer equipment
Carry out activities related to systems and technological equipment
Analyze equipment needs, propose solutions and acquisition and disposal procedures
Act as IT and technology expert for users
Develop and propose simple training activities for users of computer equipment
Participate in planning and implementing activities required in deploying and upgrading desktop systems
Ensure the application of standards, procedures, advice and recommendations regarding computer security
Oversee all activities related to the flow of technical information necessary for the platform's smooth operation
Manage and update various Web and platform applications, profiles, standardized groups and user IDs
Manage licences for the various applications as well as the ensuing costs

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment