Product Support Analyst delivering exceptional customer support for accounting software applications. Troubleshooting issues and guiding users through effective software solutions.
About the role
- Technical Support Specialist troubleshooting integrations across HR and business systems at Flexspring. Supporting clients and developers, ensuring a smooth customer support experience.
Responsibilities
- Troubleshoot integration issues across APIs, data flows, and connected systems
- Identify root causes and resolve production issues
- Analyze logs and system behavior to diagnose problems
- Collaborate with developers, consultants, and clients
- Manage support cases and communicate updates clearly
- Contribute to testing and continuous improvements
Requirements
- 3+ years of proven experience with OOP - Java, C#, Python etc.
- University degree in Computer Science, Mathematics, Physics, Statistics, Data Analysis, or a related field, or an equivalent combination of education and relevant experience.
- Demonstrated commitment to high-quality customer service, with a track record of going above and beyond in client engagements.
- Solid critical thinking and problem-solving abilities, with the capacity to address both technical and business challenges.
- Excellent attention to detail and the ability to troubleshoot issues efficiently and effectively.
- Self-motivated, self-aware, coachable, and collaborative, with a strong ability to work as part of a team.
- Experience working with or supporting Salesforce Service Cloud.
- Knowledge of Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc.
- Experience with, or functional understanding of ETL (Extract, Transform, Load) processes.
- Exposure to HR and/or finance data integrations.
- Experience with HR and ATS platforms such as Oracle HCM, Taleo, Workday, ADP, Greenhouse, and BambooHR.
- Additional language skills such as French, Spanish, Arabic, or other languages.
Benefits
- Work from home with flexible hours.
- 4 weeks of paid vacation annually.
- Comprehensive health benefits package for you and your family.
- Team events and opportunities to connect with colleagues.
- Opportunity to work with cutting-edge technologies.
- Competitive base salary.
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