Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- IT Support Specialist providing first line of IT support for Maverick, backed by Constellation Software. Managing user accounts and supporting IT infrastructure in a dynamic environment.
Responsibilities
- Respond to and resolve incoming IT support tickets from employees across the organization.
- Manage user account administration including creation, modifications, access provisioning, and offboarding.
- Support laptop and desktop deployments, imaging, and basic hardware configuration.
- Assist with password resets, software installations, and troubleshooting.
- Maintain documentation of IT processes and procedures.
- Learn and develop a thorough understanding of Maverick's business structure, systems, and technology ecosystem.
- Support corporate IT initiatives and security compliance requirements.
- Contribute to planning and early phases of the Microsoft 365 infrastructure buildout.
Requirements
- Relevant post-secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Problem-solving mindset and ability to work independently.
- Professional demeanor and ability to collaborate effectively within a small team.
- Demonstrated appetite for AI, its applications, and its role in modern IT operations.
- Previous work experience in a software company.
- Experience in the financial services or healthcare sector.
- Basic IT troubleshooting or help desk background.
- Familiarity with Windows operating systems and Office applications.
Benefits
- Drug, dental, and vision benefits
- Profit sharing bonus program (varies annually based on company performance)
- Eligibility for performance-based achievement bonus of 10%
- RRSP matching contributions
- Employee Stock Ownership Plan (ESOP) with company contributions
- Remote work flexibility within Ontario
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