Technical Support Analyst responsible for daily technical support to end - users at Torys LLP. Engaging in help desk calls, providing desk - side support, and maintaining documentation for efficient operations.
About the role
- CyberArk Conjure Support Senior Associate resolving complex technical problems related to Conjure for clients. Support operations and documentation are key responsibilities alongside incident management.
Responsibilities
- Troubleshoot and resolve complex technical problems related to Conjure reported by customers
- Perform PIM (CyberArk secret manager) support operations on a day-to-day basis
- Lead the incident call with diverse stakeholders
- Apply and test fixes in Non-Prod, and Production environment
- Document problem solutions in a knowledge base
- Meticulously document case progress and technical details throughout the support case lifecycle
- Provide 24x7 on-call support via a rotational schedule
- Participate in recurring support review meetings, presenting challenges and mitigation plans to Product owners
- Ensure incidents are resolved within defined SLAs, providing input for continual improvement
- Responsible for planning all new activities and delivering them as per timelines
Requirements
- 4–7 years of experience in CyberArk Secrets Management
- Strong hands-on experience with Conjure along with secure secrets vaulting and access control mechanisms
- Experience with upgrading and patching Conjure application
- Experience in troubleshooting issues retrieving secrets from Conjure
- Solid understanding of Linux/Unix systems, Windows Server environments, and Active Directory concepts, including integration and authentication within enterprise infrastructures.
Benefits
- Competitive compensation package
- Inclusive benefits
- Flexibility programs
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Support Analyst responsible for ERP platform stability and technical support for Innovation Federal Credit Union. Collaborating with users and vendors to ensure effective operational continuity.
Technical Support Agent managing IT systems and providing technological support to users in the caisse. Involved in activities related to equipment, network, and user training.
LP
Production Support Analyst
LinkedIn Recruiter Post
Technical Support Analyst role providing production support for enterprise applications within a financial client's technology modernization initiative. Focus on Azure, Power Platform, and AI/ML technologies.
Customer Technical Support Engineer providing technical support for transit agencies globally. Troubleshooting issues and ensuring client satisfaction in a remote role requiring fluency in French.
IT Support Specialist providing first line of IT support for Maverick, backed by Constellation Software. Managing user accounts and supporting IT infrastructure in a dynamic environment.
Production Support Analyst ensuring stability and performance of critical business applications for asset servicing and corporate actions. Liaising between clients and internal tech teams.
Pharmaceutical Support Technician supporting pharmacists in analyzing medication requests and creating reports. Collaborating with healthcare teams to enhance service quality.
LP
Production Support – Java, PLSQL, Scripting, Unix/Linux
LinkedIn Recruiter Post
Production Support contractor role requiring 6+ years experience with Java, PLSQL, scripting, and Unix/Linux. Hybrid position with 4 days onsite in Toronto.
Senior Technical Support Specialist at XR providing expert support, automation, and mentorship for technical issues. Examples include troubleshooting APIs, cloud platforms, and system integrations.