Resuscitation Program Manager managing Heart & Stroke’s resuscitation and first aid education programs across British Columbia and Yukon. Driving growth, quality, and delivery of training services while collaborating across teams.
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Program Analyst – Broadridge Delivery & Governance
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 days ago
About the role
- Program Analyst ensuring client interests in Broadridge initiatives, driving accountability and managing risks.
Responsibilities
- Champion the client’s priorities by ensuring requirements, timelines, and expectations are clearly represented, understood, and delivered. Strengthen vendor governance by managing, escalating, and preventing recurring service delivery issues. Hold the vendor accountable to committed deliverables, milestones, and SLAs. Provide program oversight for Broadridge projects, enhancements, and defect fixes to ensure committed dates are met. Actively manage risks and issues with clear mitigation plans and early intervention on slippage or misalignment. Maintain centralized tracking and reporting for projects, changes, and production issues in a consolidated view. Deliver clear, concise, and regular status reporting to leadership, including risks, delays, and required decisions. Identify, manage, and escalate critical issues across the client and Broadridge leadership to drive resolution of delivery blockers. Support incident management and fulfil audit requests related to incident handling. Act as the key bridge between internal stakeholders and Broadridge SMEs to ensure consistent communication and alignment. Build and maintain strong relationships across stakeholder, business, and vendor teams. Take ownership of stakeholder concerns, ensuring timely resolution and transparent communication. Use tools such as AI/Copilot, Jira, and reporting platforms to improve tracking, automation, and reporting efficiency. Diagnose complex issues using analytical problem-solving to inform decision-making and continuous improvement.
Requirements
- 5+ years of relevant experience or an equivalent combination of education and experience. Strong program management experience with vendor governance and delivery oversight. Excellent stakeholder management, communication, and escalation management skills. Proven ability to operate independently in complex, fast-paced environments. Strong organizational skills with the ability to manage competing priorities. Ability to work in a fast-paced environment and learn new skills or pivot when needed. Flexibility to take on ad hoc tasks as priorities change.
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