Program Manager running Mila Ventures’ Founders in Residence program. Recruiting entrepreneurs, connecting them with AI researchers, and managing partnerships from sourcing to signed matches.
About the role
- Customer Program Manager managing existing customer base and developing new business in telecommunications and electronics repair industry. Collaborating with internal teams to ensure customer satisfaction and service excellence.
Responsibilities
- Develop a comprehensive knowledge of all parts of the business, our value proposition and products and services we provide.
- Develop a strong understanding of our customer’s goals and needs in order to recommend new product and service offerings and expand existing customer accounts
- Communicate and coordinate with internal teams (operations, engineering, purchasing, planning) to meet customer’s requests and resolve issues to ensure customer satisfaction.
- Share client requirements and expectations to internal teams
- Develop strong and trusted relationships with customers by communicating regularly with clients to answer questions or resolve issues.
- Create strategies and implement tactical plans to increase account penetration
- Strong negotiating skills that overcome customer obstacles and objections
- Set out the account capture strategy, implementing the necessary tactical activities (RFP/Q and QBR’s) to meet company sales and revenue targets
- Work closely with Renaissance Business Development function to understand industry trends and their impacts
- Provide Management with regular updates and define on-going strategies to work within the customer base
Requirements
- 5+ years of account/customer program management experience with products and services in telecommunications, electronics manufacturing environment or defense
- Track record of responding to client needs with compelling proposals which deliver business value in a market-competitive manner
- The confidence and experience needed to build lasting relationships and influence senior colleagues and clients
- Good interpersonal skills for effective communication at all levels externally and internally
- Proven track record of moving quickly and delivering results in an entrepreneurial environment
- Energy and commitment to solve last minute issues or customer demands
- Experience putting together quotes and pricing
- Experience providing forecasting, revenue and margin projections
- Proficiency with Excel, analytics and ability to tell a story using data and influence business decisions
- Experience using ERP & CRMS systems
Benefits
- competitive compensation package
- challenging work
- flexible work environment
- supportive colleagues that work hard and have fun together
- opportunities to advance your career and learn from industry experts
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