About the role

Customer Program Manager managing existing customer base and developing new business in telecommunications and electronics repair industry. Collaborating with internal teams to ensure customer satisfaction and service excellence.

Responsibilities

Develop a comprehensive knowledge of all parts of the business, our value proposition and products and services we provide.
Develop a strong understanding of our customer’s goals and needs in order to recommend new product and service offerings and expand existing customer accounts
Communicate and coordinate with internal teams (operations, engineering, purchasing, planning) to meet customer’s requests and resolve issues to ensure customer satisfaction.
Share client requirements and expectations to internal teams
Develop strong and trusted relationships with customers by communicating regularly with clients to answer questions or resolve issues.
Create strategies and implement tactical plans to increase account penetration
Strong negotiating skills that overcome customer obstacles and objections
Set out the account capture strategy, implementing the necessary tactical activities (RFP/Q and QBR’s) to meet company sales and revenue targets
Work closely with Renaissance Business Development function to understand industry trends and their impacts
Provide Management with regular updates and define on-going strategies to work within the customer base

5+ years of account/customer program management experience with products and services in telecommunications, electronics manufacturing environment or defense
Track record of responding to client needs with compelling proposals which deliver business value in a market-competitive manner
The confidence and experience needed to build lasting relationships and influence senior colleagues and clients
Good interpersonal skills for effective communication at all levels externally and internally
Proven track record of moving quickly and delivering results in an entrepreneurial environment
Energy and commitment to solve last minute issues or customer demands
Experience putting together quotes and pricing
Experience providing forecasting, revenue and margin projections
Proficiency with Excel, analytics and ability to tell a story using data and influence business decisions
Experience using ERP & CRMS systems