Resuscitation Program Manager managing Heart & Stroke’s resuscitation and first aid education programs across British Columbia and Yukon. Driving growth, quality, and delivery of training services while collaborating across teams.
About the role
- Complex Program Manager at Kyndryl delivering value-add transformative programs. Maneuvering complex projects and managing large-scale IT initiatives for leading businesses.
Responsibilities
- At the helm of delivering value-add transformative programs for Kyndryl and our customers
- Break down a strategic vision into discrete interconnected projects
- Interface for the project managers leading each interconnected project
- Predict, understand, and influence the outcomes of each project
- Establish objective and milestone commitments, manage risk, and ensure budgets and time requirements are appropriately defined
- Successfully deliver the scope of each program by assembling a Kyndryl team with the required skills
- Provide ongoing coaching and mentoring to dedicated project managers and teams
Requirements
- 10+ years of experience leading large, complex, multi-million-dollar IT programs, ideally in a professional services or systems integration environment
- Proven ability to operate and influence at the C-suite level, translating technical complexity into clear business outcomes
- Strong track record of end-to-end program delivery, from client vision and solution shaping through execution and value realization
- Deep expertise in program governance, financial management (cost, margin, forecasts), scope control, and change management
- Experience managing multi-stream, multi-vendor programs with complex interdependencies and integrated delivery plans
- Advanced risk and issue management capabilities in high-ambiguity environments
- Strong resource strategy leadership, including staffing, capability alignment, and optimization across workstreams
- Proven ability to establish and evolve program operating models aligned to customer maturity and delivery context
- Data-driven program leadership, including use of KPIs, dashboards, and executive reporting to inform decisions
- Ability to lead within dynamic, fast-paced environments while maintaining focus on outcomes and commitments
- Expert-level Scrum Master capability, with experience driving Agile delivery at scale (multi-team / program-level), including coaching teams and enforcing Agile governance
- Advanced proficiency in JIRA (and related tooling) for backlog management, dependency tracking, sprint execution, and program-level reporting and visibility
- Strong technical credibility across enterprise IT environments, including: Cloud platforms (AWS, Azure, GCP), Network and security architectures (SASE, Zero Trust, connectivity), Infrastructure services (compute, storage, virtualization, data center), Hybrid and multi-cloud integration models
- Proven experience delivering large-scale, complex transformation programs: Multi-stream, multi-vendor environments, Cloud and infrastructure modernization, Network and security transformation, High-risk or first-of-a-kind deployments
- Ability to bridge business and technology: Translate technical concepts into executive-level outcomes
- Strong knowledge of IT service lifecycle and ITIL-aligned delivery (design, build, transition, run)
- Demonstrated experience managing $10M+ complex programs in infrastructure, cloud, or security environments.
Benefits
- Flexible work environment
- Professional development opportunities
- Be Well programs supporting financial, mental, physical, and social health
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