About the role

Technical Support Specialist offering technical assistance for Medium Voltage Variable Speed Drives at ABB. Ensuring customer satisfaction and support through effective communication and technical skills.

Responsibilities

Provides technical assistance to internal and external customers
Ensures timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines
Contributes to customer satisfaction by executing support work according to customer expectation(s)
Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s)
Ensures customer retention by delivering superior customer experience
Identifies opportunities to address any additional concerns and reports those opportunities to the account team
Supports basic technical support cases
Identifies technical problems and analyzes them through communication with customers and remote connections
Executes wrap-up and follow-up of support cases, in a timely manner
Identifies improvement needs in the ways of working and potential solutions for them
Plans and executes work as per first-time right approach with customers
Prepares all documents and customer reports to be acknowledged by the customer representative
Utilizes all relevant support and reporting tools to document work.

Electrical Engineering degree or Electronics college diploma with 10 + years of experience in Medium Voltage Variable Speed Drives (VSD)
Knowledge of PLC is an asset.
Strong understanding of Canadian VSD systems, Switchgear, Transformers, Cooling Systems
Familiarity with heavy industries (Cement, Mining, Oil & Gas, Marine) is an asset.
Bilingual (French & English)
Proficient in Microsoft Office
Knowledge of Microsoft Power Platform is an asset
Demonstrates initiative, problem-solving, teamwork, and a strong sense of urgency and ownership.