Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
About the role
- Technical Support Specialist at ABB, providing technical assistance to customers and ensuring satisfaction by executing support work. Involves teamwork and technical problem solving.
Responsibilities
- Provide technical assistance to internal and external customers
- Ensure timely and cost-effective support in accordance with standard processes and guidelines
- Support more complex technical support cases
- Contribute to customer satisfaction by executing support work according to customer expectations
- Identify and analyze technical problems through communication with customers and remote connections
- Execute wrap-up and follow-up of support cases
- Identify improvement needs and drive minor improvement actions
- Prepare all documents and customer reports to be acknowledged by the customer representative
- Utilize relevant support and reporting tools to document work according to global processes
Requirements
- Electrical engineering degree or electronic college degree
- Minimum of 5 years of experience in AC & DC Variable Frequency Drives (VFD) and Programmable Logic Controller (PLC)
- Good factory automation and electrification best practice knowledge
- Good industrial fieldbus communication protocol knowledge
- High customer focus
- Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn
- Good sense of urgency and ownership
- Good knowledge of Microsoft Office suite
- Microsoft Power platform knowledge an asset
- Availability to travel up to 15% of the time within Canada, USA & Europe
- Proficiency in French and English, both spoken and written.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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