Field Service Technician installing and maintaining NCR Voyix self - checkout and electromechanical systems for retail customers. Serving an assigned Quebec territory through customer - site service calls and repairs.
About the role
- Field Service Technician servicing ABB automation and medium-voltage equipment for mining and materials customers. Troubleshooting, commissioning, and supporting customer sites across Canada.
Responsibilities
- Execute field service work safely, efficiently, and in accordance with customer requirements, quality standards, and agreed timelines
- Provide outstanding customer service through clear communication, responsiveness, urgency, and ensuring customer satisfaction and retention
- Identify opportunities to improve customer operations, eliminate pain points, and communicate service growth opportunities to ABB account teams
- Troubleshoot, analyze, and resolve technical issues through remote and on-site support for certified products and service offerings
- Plan and prepare service activities by securing required materials, parts, tools, and equipment for a first-time-right outcome
- Recommend corrective and preventive actions, improve work processes, and prepare accurate service documentation and customer reports
- Promote ABB’s safety culture while collaborating with customers and colleagues
- Report hazards, mentor junior technicians and engineers, provide technical guidance, and deliver training when required
Requirements
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline
- Hands-on experience servicing, maintaining, commissioning, and repairing medium-voltage (MV) equipment and other industrial systems
- Strong technical knowledge of industrial automation, software applications, and control systems
- Experience with ABB MV/LV Drives, PLCs, and DCS systems is considered an asset
- Demonstrated mechanical aptitude and problem-solving skills
- Ability to support complex industrial equipment in field environments
- Excellent English communication skills
- Valid driver’s license and passport
- Willingness to travel extensively to customer sites (60-70%)
- French is a strong asset
Benefits
- Bonus eligible
- Competitive, comprehensive benefits
- Reasonable accommodations for applicants with disabilities
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