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About the role
- Field Team Manager leading AbbVie’s Canadian AbbVie Care patient support program. Managing regional field teams, reimbursement strategy, KPIs, and cross-functional operations.
Responsibilities
- Directly manage the strategy, operations and tactical implementation of the AbbVie Care program for the region of Canada
- Manage the regionally based field team consisting of DMs, FCMs, PCSs and supporting roles
- Collaborate with AbbVie Care management, operations, data, governance, marketing, commercial, access and trade teams
- Collaborate with Innomar/Cencora to implement HR policies and procedures for the field-based team
- Ensure field team activities align with patient support program strategy and shared business objectives
- Develop understanding of patient journeys in immunology indications and adjust program offerings for patients and HCPs
- Identify strategies and implement tactics to minimize time to reimbursement
- Work with Provincial Affair Managers to align with reimbursement status and procedures
- Leverage key performance indicators, CRM database and available reports
- Maintain communication between AbbVie Care marketing, brand teams, sales, Trade relations, vendors and field team
- Optimize field team resources and cost efficiency
- Assist with revisions of field team SOPs, reporting, templates, KPIs and best practices
- Collaborate with Innomar/Cencora on field team KPIs and performance evaluations
- Organize and execute regional district meetings
- Provide customer service to AbbVie sales team and external customers to resolve in-clinic support challenges
- Provide strategic input and guide DMs participating in IFT initiatives
- Develop content and participate at advisory boards as required
Requirements
- Bachelor’s degree in Science and/or Business Administration
- Master’s degree a plus
- Previous Management Experience required
- Five years in a similar role or strong transferable skills
- Strong computer skills; must be proficient with Excel and Powerpoint
- Working understanding of provincial, federal and private reimbursement
- Ability to implement commercial opportunities in a timely fashion and adapt as needed
- Strong strategic planning and project management skills
- Superior interpersonal and presentation skills
- Results driven, demonstrated analytical skills
- Ability to work in a matrix environment, strong collaboration skills
- Advanced knowledge of English / Fluency in English is an essential requirement
- Availability to travel about 20-30% of the time
- Valid driver’s license and passport are required
Benefits
- Innovative work culture
- Professional development
- Paid time off: vacation, holidays, personal days, and volunteer days
- Employee stock purchase
- Wellness spending account
- Flexible health insurance
- Retirement savings programs
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