Associate Manager leading Manulife’s CAF LTD disability claims team supporting medically released Canadian Armed Forces veterans. Managing case operations, complex claims guidance, staff development, and service outcomes.
About the role
- Senior Payments Manager leading payment strategy, routing, market entry, and delivery at Super.com. Improving profitable transactions across travel and subscription businesses.
Responsibilities
- Build and drive the payments product roadmap with the Head of Payments
- Translate strategic direction into a sequenced, defensible roadmap
- Write PRDs and business requirements covering failure paths, reconciliation impact, and scope boundaries
- Lead the payments mission-aligned team by setting priorities and cadence, running planning, and representing team needs
- Partner with the engineering manager and engineers on execution
- Own delivery by sequencing work, removing blockers, and managing scope
- Serve as the day-to-day payments subject matter expert for processing, routing, and payment method decisions
- Own and optimize dynamic routing strategy using data
- Lead payments market entry, assessing local payment method coverage, acquiring strategy, currency and FX handling, and regulatory requirements
- Analyze authorization rates, decline patterns, cost per transaction, and settlement performance
- Report monthly to Finance and company-wide stakeholders on delivery, performance, priorities, and execution needs
- Monitor industry and regulatory changes, including SCA, network rules, local scheme requirements, and alternative payment method adoption
Requirements
- 7+ years hands-on with a complex, tech-forward payments stack
- Experience with gateways, processors and acquirers, vaulting and tokenization, alternative payment methods, and dispute tooling
- Merchant-side experience is essential; issuer exposure is an advantage
- Fluency in both one-time payments and recurring billing
- Understanding of authorization holds, delayed capture, settlement, dunning and retry strategy, network tokens and account updater, credential-on-file, MIT versus CIT handling, and involuntary churn
- Track record of leading global, cross-functional payments initiatives from requirements through launch and stabilization
- Ability to write clear requirements and defend prioritization decisions
- Payments engineering and data fluency sufficient to direct technical work and engage with senior engineers on architecture
- Market entry experience launching payments in new markets
- Ability to lead without formal authority in a matrixed environment
- Executive communication skills
- Resourceful and self-directed in a fast-moving, ambiguous environment
- Direct payments experience in APAC, EEA or LATAM is a bonus
- Experience in high-volume consumer businesses and familiarity with marketplace, travel, or e-commerce payment flows is a bonus
- Exposure to disputes and chargeback data is a bonus
- Must have citizenship status, a valid open work permit, open work visa, or permanent residency allowing work for any employer in Canada or the US for at least the next 12 months
Benefits
- Work from anywhere in the world and choose the hours that suit you best
- Unlimited PTO
- Company-wide recharge days
- Annual team offsites
- Weekly UberEats credits
- Travel discounts on SuperTravel
- Generous parental leave
- Flexible return-to-work plan
- Equity options
- Annual bonus
- Retirement matching
- Top-tier benefits packages
- Wellness budgets
- Personal development funds
- Team-level learning resources
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Degree requirement
No Education Requirement
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