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About the role
- Case Manager managing WCB Alberta disability claims and recovery plans. Coordinating medical and re-employment services to help injured workers safely return to work.
Responsibilities
- Build collaborative relationships with injured workers, employers, medical service providers, and others
- Develop individualized recovery plans
- Facilitate medical and re-employment services
- Manage a caseload of complex disability claims within strict timelines and a high-volume environment
- Review medical information, workplace details, legislation, and policy to determine compensability
- Assess and make entitlement decisions for wage replacement benefits
- Communicate benefit denial, conclusion, or adjustment decisions clearly and respectfully
- Interpret medical reports and coordinate or authorize medical treatment
- Evaluate functional abilities and return-to-work readiness
- Develop detailed plans and facilitate re-employment services supporting safe, sustainable return to suitable work
- Analyze information, identify gaps, and make evidence-based decisions aligned with the Workers’ Compensation Act and policies
- Lead challenging conversations using de-escalation, empathy, and conflict resolution
- Deliver high-level customer service and manage client expectations as an educator and negotiator
- Uphold the values, principles, and regulations of the Workers’ Compensation Act
Requirements
- A degree or diploma in Social Sciences, Kinesiology, Rehabilitation or Disability Management
- Related education in Social Work, Psychology, Human Services, Commerce or an equivalent combination of related education and relevant experience may be considered
- Minimum of 3 years of experience in disability management, occupational health, vocational or medical rehabilitation
- Experience handling complex disability claims, assessing medical documentation, determining entitlement to benefits, and developing and implementing return-to-work plans
- Experience managing a high caseload of complex cases involving multi-party coordination, conflict resolution, critical thinking, and application of legislation and policy
- Ability to manage high-pressure situations, emotionally difficult cases, and adversarial interactions while maintaining professionalism and clear judgment
- Proficient computer knowledge and keyboard skills
- Familiarity with medical terminology, functional assessments, and rehabilitation principles
- Strong verbal and written communication and active listening skills
- Conflict resolution and negotiation skills
- Excellent customer service skills
- Strong organizational and multitasking abilities
- Must undergo security clearance
- Must be available to attend five months of training at the time of hire
- Must work in-office as scheduled during hybrid training
Benefits
- Competitive salaries
- Comprehensive benefits package
- Flexible work schedules
- Hybrid work opportunities combining work from a physical office in Edmonton or Calgary and your primary home residence
- Five months of training at the time of hire
- Equal opportunity employment
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