Remote Service Desk Support Analyst ensuring clients receive a best - in - class Service Desk experience at CDW. Communicating with end users and troubleshooting technical inquiries.
About the role
- Presales Support Engineer creating demos and helping clients with their LMS needs. Collaborating with Sales Executives to ensure exceptional client journeys in a remote-first environment.
Responsibilities
- Attend and perform Technical On-line Demonstrations for potential clients.
- Create and customize trial portals to help demonstrate the importance and use of the LMS.
- Build out use cases for prospects and solve any integration questions that they would have.
- Troubleshoot any issues that a prospect encounters in the LMS.
- Respond to technical questionnaires and/or functionality questionnaires.
- Assist the proposals team in responding to RFIs by answering any use case or technical questions a prospect might have.
- Attend on-site demos with Account and Sales Executives.
Requirements
- Innovative mindset with the ability to think critically and solve complex problems in an Enterprise environment.
- Results-oriented drive with a strong track record of managing multiple priorities and large-scale timelines, particularly in Enterprise-level projects or clients.
- Strong interpersonal, communication, and influencing skills, with the ability to navigate and build relationships across Enterprise stakeholders.
- Completion of a post-secondary degree or certification, ideally aligned with business, technology, or a related field applicable to Enterprise solutions.
- A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations.
- Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures.
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
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