About the role

Presales Support Engineer creating demos and helping clients with their LMS needs. Collaborating with Sales Executives to ensure exceptional client journeys in a remote-first environment.

Responsibilities

Attend and perform Technical On-line Demonstrations for potential clients.
Create and customize trial portals to help demonstrate the importance and use of the LMS.
Build out use cases for prospects and solve any integration questions that they would have.
Troubleshoot any issues that a prospect encounters in the LMS.
Respond to technical questionnaires and/or functionality questionnaires.
Assist the proposals team in responding to RFIs by answering any use case or technical questions a prospect might have.
Attend on-site demos with Account and Sales Executives.

Innovative mindset with the ability to think critically and solve complex problems in an Enterprise environment.
Results-oriented drive with a strong track record of managing multiple priorities and large-scale timelines, particularly in Enterprise-level projects or clients.
Strong interpersonal, communication, and influencing skills, with the ability to navigate and build relationships across Enterprise stakeholders.
Completion of a post-secondary degree or certification, ideally aligned with business, technology, or a related field applicable to Enterprise solutions.
A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations.
Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures.

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs