Technical Support Engineer providing frontline support for enterprise customers in the fleet mobility industry. Collaborating with product teams to resolve complex technical issues and improve product quality.
About the role
- Licensing Advisor managing client licensing audits and compliance for Accurate Network Services. Ensuring licensing environments are optimized while collaborating with Account Managers and Centralized Services.
Responsibilities
- Own and execute recurring client licensing audits including monthly billable user reviews, M365 tenant audits, and invoice validation to ensure billing accuracy
- Identify discrepancies before invoicing and communicate findings clearly to clients and internal stakeholders
- Manage Accurate’s CSP portfolio including Azure, Microsoft 365, and legacy subscriptions; process orders, track usage, and reconcile records month over month
- Process all licensing add, remove, and change requests including user onboarding and offboarding, license reallocation, and shared mailbox conversions accurately and within agreed timelines
- Manage the full renewal lifecycle for software and hardware licenses including Adobe, Foxit, Bluebeam, Fortinet, and Meraki
- Actively identify opportunities for licensing upgrades, rightsizing, and cost optimization across client environments
- Maintain deep product expertise across licensing programs, platforms, and vendor offerings
- Follow and continuously improve licensing processes to ensure consistency, compliance, and scalability
Requirements
- 1+ years of experience in a Managed Service Provider environment, ideally in a licensing, procurement, or technical advisory role
- Solid understanding of Microsoft 365 licensing and a genuine interest in staying current with vendor programs and cloud platforms
- Highly detail-oriented; errors in licensing records or billing stand out to you, and you take pride in getting it right the first time
- Excellent communicator who can break down licensing complexity for clients, vendors, and internal teams at any level
- Organized and proactive; manage multiple open requests and audit cycles simultaneously without losing track of the details
- Previous experience with Sherweb, other CSP portals, or the full Microsoft 365 licensing portfolio is a strong asset
- Experience and comfortability with AI tools is considered a strong asset.
Benefits
- Competitive salaries
- Health and wellness benefits (including a health spending account)
- Fitness allowance
- Flexible hybrid work options
- Generous professional development allowance
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