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Senior Project Manager
LinkedIn Recruiter Post
Hiring a Senior Project Manager in Toronto, Ontario. Apply today or share this post.
About the role
- Project Manager overseeing Certified Consulting Partner-led implementations for Actionstep. Focus on delivery oversight, partner enablement, and continuous improvement across projects.
Responsibilities
- Oversee Actionstep’s involvement in Certified Consulting Partner (CCP)-led implementations, ensuring strong coordination between partners, customers, and internal teams.
- Manage internal implementations and professional services projects directly, delivering within agreed scope, budget, and timeline.
- This role focuses on partner governance, enablement, and delivery oversight, ensuring partners follow best practices and that all projects achieve the desired customer outcomes.
- Acting as a bridge between internal teams, CCPs, and customers, the Project Manager balances delivery execution with partner development and continuous improvement.
- Support and monitor Certified Consulting Partner (CCP)-led implementations to ensure alignment with Actionstep delivery frameworks, tools, and quality expectations.
- Track overall delivery performance across the partner portfolio, identifying trends, risks, and systemic challenges.
- Act as the escalation and coordination point for delivery challenges raised by partners or internal teams, facilitating swift and effective resolution.
- Participate in regular partner performance reviews, contributing insights and recommending improvements to governance and delivery quality.
- Collaborate with the Lead PMO and Services leadership to refine partner governance models and ensure consistent application across regions.
- Facilitate onboarding and training for Certified Consulting Partners (CCPs) by coordinating resources, scheduling sessions, and ensuring materials are current and complete.
- Manage select internal or strategic customer projects directly, ensuring delivery within agreed scope, budget, and timeline.
- Collaborate with technical teams to ensure accurate scoping and resource alignment for internal projects.
- Create and maintain project documentation, templates, and process guides to ensure consistency and scalability.
- Partner with the PMO to maintain and improve delivery frameworks, documentation, and tools that support project and partner success.
- Contribute to the definition and refinement of delivery metrics, project standards, and governance processes.
- Participate in post-project reviews, capturing and sharing lessons learned to drive continuous improvement.
- Build and maintain strong relationships with partners and internal stakeholders, ensuring alignment and collaboration across all project phases.
- Deliver consistent, transparent communication on project status, issues, and dependencies.
- Ensure escalations are resolved effectively, and that insights are captured to prevent recurrence and strengthen delivery maturity.
- Undertake any other reasonable duties as required.
Requirements
- 3–5+ years of experience in SaaS implementation, professional services, or delivery operations, with a track record of driving outcomes in fast-paced, ambiguous environments.
- Strong stakeholder engagement and communication skills, able to translate between business and technical perspectives with clarity and confidence.
- Proven ability to take ownership, solve problems creatively, and adapt quickly when challenges arise.
- Highly organized and proactive, with the ability to manage multiple priorities and maintain momentum across parallel workstreams.
- Collaborative and resourceful — comfortable working independently but always ready to rally others to solve a problem or get a project unblocked.
- Desirable
- Experience in legal technology, SaaS delivery, or professional services environments.
- Exposure to partner governance, enablement, or channel delivery frameworks.
- Familiarity with project delivery tools such as Asana, Jira, or similar systems.
- Formal training or certification in project management
Benefits
- Robust medical, dental, vision offerings
- RRSB with company match
- Flexible working and PTO
- Take your birthday off
- Frequent team building events
- Fantastic training and development opportunities
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