LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager for planning and executing French projects with Ricoh, requiring bilingual proficiency in French and English. Focused on project delivery and resource management in a dynamic environment.
Responsibilities
- Responsible for solution design support, project management and planning through all phases of a project lifecycle as part of the Document Solutions & Services (DS&S) team;
- End-to-End Project Management - design, develop and maintain Gantt charts and project management plan for each assigned account;
- Coordinate and manage internal Ricoh resources to ensure successful project delivery;
- Where required, coordinate support of Business Analyst in auditing and analyzing customer workflows, processes and conducting discoveries within project time-lines;
- Establish and execute comprehensive project governance program for each project;
- Establish and maintain formal RAID (Risk Action Issue Decision) log and review cadence;
- Participate in executive presentations, customer events and cascade knowledge of applicable solutions to field sales operations (strategy session, training involvement);
- Primary resource for escalation of project issues/concerns within accounts to ensure timely execution and delivery;
- Support engagement with 3rd party solution provider team to support customer implementations;
- Business Case and RFP development/response support, Professional service revenue generation;
- Other duties as assigned by manager
Requirements
- Post-Secondary Education
- Minimum of 5 years experience working in a project structure or technology deployment/installation role.
- Project Management certification preferred PMP (CAPM, ITIL Foundation, Prince2 Foundation, CompTIA Project+)
- Other recognized professional certifications (IT, Accounting, Engineering) an asset
- Candidate must by fluently bilingual in French and English (written and spoken fluent) as they will be managing French Customers/Projects
- Good level of proficiency in PMI fundamentals and methodology, and functional with MS Project
- Working knowledge of IT industry applications, networking, device connectivity, scanning, printing and document management technologies
- Proficient in MS Office Applications (specifically in Excel)
- Excellent verbal and written communication skills
- Exceptional multi-tasking and time management skills
- Strong interpersonal skills
- Requires a valid driver's license and reliable transportation (and auto insurance coverage per Ricoh's policy)
- Some travel (more than 10%) required due to customer and project needs
Benefits
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
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LP
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