About the role

Senior Product Designer improving digital banking journeys for Canadian credit unions and financial institutions. Leading research, interaction design, prototyping and implementation support across banking platforms.

Responsibilities

Lead product design from discovery through interaction design, prototyping and delivery support
Design responsive web and mobile banking journeys, including onboarding, authentication, payments, transfers and account management
Translate complex requirements into clear flows, wireframes and accessible interfaces
Consider connections between digital journeys, branches, contact centres and virtual banking services
Conduct member interviews, usability testing and other assignment-appropriate research
Combine research with analytics, member feedback and support insights to identify friction
Facilitate stakeholder workshops to establish priorities and design direction
Define success measures and validate proposed improvements
Understand vendor capabilities, design systems and implementation constraints
Work with architects and developers to assess configuration, platform extensions and custom development
Explain trade-offs in terms of member value, accessibility, effort and delivery risk
Tailor reusable components and interaction patterns while maintaining consistency
Create interactive Figma prototypes to test concepts and communicate design intent
Provide clear specifications and collaborate with engineering during implementation
Review implemented experiences and help resolve usability issues
Contribute to AEQ’s digital banking evaluation methods and reusable design practices
Collaborate with Product Managers, Program Managers, Solution Architects, product managers and lead developers

Five or more years of UX or product-design experience, including ownership of complex web or mobile experiences
Significant financial-services design experience, ideally in digital banking, payments or lending
Portfolio showing contribution from problem definition and research through design and delivery
Strong hands-on Figma skills, including components, variants, auto layout and interactive prototyping
Experience working within established design systems and technical constraints
Strong interaction-design, information-architecture and accessibility skills, including familiarity with WCAG
Experience collaborating closely with product managers and engineers
Confidence facilitating stakeholder discussions, explaining recommendations and delivering independently
Clear written and verbal communication
Based in Canada and legally eligible to perform the engagement
Degree or diploma in Design, Human–Computer Interaction, Psychology, Computer Science or a related field, or equivalent professional experience
Some assignments may require regular collaboration during North American business hours

Independent contractor engagement
Full-time or part-time hours, depending on the assignment
Contract scope, deliverables, weekly capacity, duration and fees agreed before each engagement
Opportunity to work on digital banking experiences for credit unions and financial institutions
Diverse and inclusive recruitment environment
Recruitment accommodation available upon request