About the role

Director leading UI/UX design for WELLSTAR’s AI-first healthcare EMR platform. Developing designers, strengthening design systems, and improving clinician-centered product experiences across Canada.

Responsibilities

Lead and develop the established design team through coaching, feedback, career support, and performance management
Own the quality, consistency, and coherence of the Clinical Platform Group’s end-to-end product experience
Establish and uphold design standards incorporating accessibility and clinical safety
Set design direction for AI integration into clinical workflows, including suggestions, confidence, provenance, and clinician control
Partner with Product and Engineering leaders across problem definition, discovery, refinement, delivery, and release
Improve handoffs and feedback loops among Design, Product, and Engineering
Refine design processes from intake and discovery through critique, handoff, and design QA
Champion the design system, patterns, documentation, and tools
Establish sustainable user research through interviews and engagement with clinics
Translate clinician and customer insights into product and roadmap improvements

Experience leading and developing product designers, including coaching, feedback, career development, and performance management
Experience designing and shipping complex, workflow-heavy software where usability, accuracy, and attention to detail matter
Strong design judgment and ability to critically evaluate work, challenge assumptions, and improve user experience quality and consistency
Experience improving design-team operations, including discovery and research practices, critique and review, design systems, handoffs, or design QA
Experience working closely with Product and Engineering teams in an agile product environment
Understanding of design involvement in discovery, backlog refinement, sprint planning, development, and release
Ability to influence peers and senior stakeholders and communicate design decisions and trade-offs clearly
Comfort exploring AI-assisted design tools
Experience designing AI or LLM-powered products, including human-in-the-loop experiences, is an asset
Ability to work with complex, information-dense experiences while balancing user needs, accessibility, technical constraints, and clinical realities
Experience in healthcare, EMR/EHR products, or another regulated environment is an asset
Legally eligible to work in Canada on an ongoing basis
Open to occasional travel for team on-sites and clinic visits