Technical Support Agent managing IT systems and providing technological support to users in the caisse. Involved in activities related to equipment, network, and user training.
About the role
- Senior Support Engineer investigating and resolving complex customer issues on Aerospike platform. Collaborating with teams to provide exceptional support in diverse technical environments.
Responsibilities
- Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).
- Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
- Participate in real-time customer remediation efforts and live incident resolution.
- Act as a customer advocate to ensure timely and accurate issue resolution.
- Support enterprise customers with mission-critical systems and real-time data use cases.
- Assist with new deployments, configuration guidance, and performance tuning.
- Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
- Contribute to a collaborative, agile, and globally distributed support team.
Requirements
- Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
- Deep proficiency with Linux (certification is a strong plus).
- Solid understanding of distributed systems and high-availability environments.
- Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).
- Familiarity with hybrid and cloud infrastructure (AWS preferred).
- Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
- Strong written and verbal communication skills.
- Comfortable in a dynamic environment; self-starter with a growth mindset.
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Benefits
- Aerospike is an Equal Opportunity Employer.
- Providing an environment free from discrimination.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
Production Support Analyst
LinkedIn Recruiter Post
Technical Support Analyst role providing production support for enterprise applications within a financial client's technology modernization initiative. Focus on Azure, Power Platform, and AI/ML technologies.
Customer Technical Support Engineer providing technical support for transit agencies globally. Troubleshooting issues and ensuring client satisfaction in a remote role requiring fluency in French.
IT Support Specialist providing first line of IT support for Maverick, backed by Constellation Software. Managing user accounts and supporting IT infrastructure in a dynamic environment.
Production Support Analyst ensuring stability and performance of critical business applications for asset servicing and corporate actions. Liaising between clients and internal tech teams.
CyberArk Conjure Support Senior Associate resolving complex technical problems related to Conjure for clients. Support operations and documentation are key responsibilities alongside incident management.
Pharmaceutical Support Technician supporting pharmacists in analyzing medication requests and creating reports. Collaborating with healthcare teams to enhance service quality.
LP
Production Support – Java, PLSQL, Scripting, Unix/Linux
LinkedIn Recruiter Post
Production Support contractor role requiring 6+ years experience with Java, PLSQL, scripting, and Unix/Linux. Hybrid position with 4 days onsite in Toronto.
Senior Technical Support Specialist at XR providing expert support, automation, and mentorship for technical issues. Examples include troubleshooting APIs, cloud platforms, and system integrations.
Technical Support Manager leading a team to enhance customer experience at commonsku. Overseeing L3 support, improving SLAs, and collaborating with Engineering and Product teams.