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ServiceNow Lead Administrator (L2)
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Lead ServiceNow Service Mapping design, deployment & optimization. Manage CMDB accuracy, KPIs, dashboards, and drive enhancements with training.
About the role
- Senior Database Administrator and Performance Engineer on Cloud Operations team. Ensuring database availability, performance, and collaboration with development teams at Agiloft.
Responsibilities
- Monitor, measure, and recommend optimizations for the performance of database transactions generated by web applications and batch workloads.
- Optimize database indexes and analyze query performance to identify inefficiencies, recommending changes to enhance performance.
- Troubleshoot database performance issues reported in production; recommend and implement solutions to resolve.
- Collaborate with development teams to optimize logical schema designs of existing systems and new enhancements for maximum efficiency.
- Contribute to the maintenance, optimization, automation and testing of robust backup/restore and disaster recovery processes, ensuring data durability, integrity and availability.
- Contribute to IaC on AWS, to ensure scalability, security and reliability.
- Troubleshoot and resolve complex issues related to infrastructure, DBs and applications.
- Conduct performance tuning and capacity planning for database environments.
- Stay current with industry trends and best practices, recommending tools and techniques to improve database performance and reliability.
- Document database configurations, processes, and performance metrics for internal knowledge sharing.
- Leverage AI-assisted tools to enhance productivity, improve processes and workflows, and overall support everyday work.
- Other duties as assigned
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 5+ years of experience as a Database Administrator, with a strong focus on performance engineering.
- Proficiency with AWS database services (e.g., Amazon RDS, Amazon Aurora) and their management.
- Extensive experience in performance tuning, query optimization, and index management.
- Solid understanding of backup/restore methodologies, real-time replication optimization, and disaster recovery processes.
- Strong SQL skills and familiarity with multiple relational database management systems including MySQL, PostgreSQL, MS SQL Server.
- Experience with adopting AI to supplement code development (Cursor, Copilot)
- Excellent problem-solving abilities and a proactive approach to optimizing database systems.
Benefits
- floating holidays
- quarterly wellness day
- healthy work/life balance
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