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Customer PM
LinkedIn Recruiter Post
Manage complex telecom programs, including scope, schedule, and budget, while coordinating lab operations and customer activities. Requires strong communication skills and experience with Telco customers.
About the role
- Technical Customer Success Manager facilitating scalable integrations for Agiloft’s Integration Hub. Partnering with customers to improve stability, adoption, and usage efficiency across the customer lifecycle.
Responsibilities
- Lead structured Integration Success Reviews across implementation and post-go-live milestones
- Evaluate integration architecture for scalability, reliability, and observability
- Translate business requirements into stable, supportable integration designs
- Identify technical risks early and recommend actionable improvements
- Provide hands-on problem solving in live customer environments
- Analyze task consumption patterns and identify inefficiencies or instability drivers
- Recommend optimized integration patterns (event-based, delta-based, etc.)
- Support high-risk accounts with overconsumption or unstable integrations
- Develop prioritized remediation and stabilization plans
- Improve overall system efficiency and cost alignment
- Partner with Customer Success to activate underutilized Integration Hub accounts
- Remove technical blockers to enable production adoption
- Guide customers from low usage to stable, value-driven integration deployment
- Support retention and expansion through improved customer outcomes
- Build and refine review frameworks, templates, and integration playbooks
- Standardize repeatable practices for scalable customer success
- Partner with Product to identify gaps and influence roadmap priorities
- Collaborate across Customer Success, Professional Services, and partners
- Define engagement models based on risk and complexity levels
- Other duties as assigned.
Requirements
- 4–7 years of experience in enterprise SaaS integrations or implementation roles
- Strong client-facing communication and stakeholder management skills
- Experience with APIs, JSON, Postman, and integration troubleshooting
- Strong critical thinking and problem-solving capabilities in complex environments
- Ability to assess risk and translate findings into actionable recommendations
- Experience working cross-functionally in customer-facing environments
- Ability to manage multiple engagements in a remote, fast-paced setting
- Experience with automation tools or AI-enabled systems in workflows
Benefits
- Floating holidays
- Quarterly wellness day (no-questions-asked)
- Employee Resource Groups (ERGs)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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