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Customer Services
LinkedIn Recruiter Post
Temp customer service role until Aug 2026 for leave coverage. Assist with quotes/orders, handle customer service via phone/email in Oakville, ON.
About the role
- Technical Customer Success Manager facilitating scalable integrations for Agiloft’s Integration Hub. Partnering with customers to improve stability, adoption, and usage efficiency across the customer lifecycle.
Responsibilities
- Lead structured Integration Success Reviews across implementation and post-go-live milestones
- Evaluate integration architecture for scalability, reliability, and observability
- Translate business requirements into stable, supportable integration designs
- Identify technical risks early and recommend actionable improvements
- Provide hands-on problem solving in live customer environments
- Analyze task consumption patterns and identify inefficiencies or instability drivers
- Recommend optimized integration patterns (event-based, delta-based, etc.)
- Support high-risk accounts with overconsumption or unstable integrations
- Develop prioritized remediation and stabilization plans
- Improve overall system efficiency and cost alignment
- Partner with Customer Success to activate underutilized Integration Hub accounts
- Remove technical blockers to enable production adoption
- Guide customers from low usage to stable, value-driven integration deployment
- Support retention and expansion through improved customer outcomes
- Build and refine review frameworks, templates, and integration playbooks
- Standardize repeatable practices for scalable customer success
- Partner with Product to identify gaps and influence roadmap priorities
- Collaborate across Customer Success, Professional Services, and partners
- Define engagement models based on risk and complexity levels
- Other duties as assigned.
Requirements
- 4–7 years of experience in enterprise SaaS integrations or implementation roles
- Strong client-facing communication and stakeholder management skills
- Experience with APIs, JSON, Postman, and integration troubleshooting
- Strong critical thinking and problem-solving capabilities in complex environments
- Ability to assess risk and translate findings into actionable recommendations
- Experience working cross-functionally in customer-facing environments
- Ability to manage multiple engagements in a remote, fast-paced setting
- Experience with automation tools or AI-enabled systems in workflows
Benefits
- Floating holidays
- Quarterly wellness day (no-questions-asked)
- Employee Resource Groups (ERGs)
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