Bilingual Credit Management Resolution Officer offering financial advice & payment solutions during clients' time of need. Championing the RBC brand and providing client support.
About the role
- Bilingual Customer Service Operator responding to alarm signals and ensuring prompt assistance. Working at Becklar monitoring alarms with guaranteed job security and opportunities for career growth.
Responsibilities
- Respond to and process alarm signals quickly, accurately and professionally, even under stress
- Dispatch the appropriate authorities and verify that assistance is on the way
- Accurately document all responses to received signals
- Use multiple computer systems effectively
- Participate in ongoing training for your professional development
Requirements
- Bilingual in French and English (spoken and written) required
- 18 years or older, with a high school diploma or equivalent
- Customer service experience (an asset)
- Ability to remain calm and professional under pressure
- Available to work one weekend day per week or every other weekend, as well as statutory holidays
- Ability to complete and pass a paid 3-week training program
- Minimum 6-month commitment
- Successful criminal background check
- Resident of Canada and legally authorized to work in Canada
Benefits
- Three-week paid, hands-on training
- Guaranteed hours and job security
- Opportunities for advancement and career development
- A positive work culture: company events, team activities, personal development and more
- No sales, no surveys — only helping people
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