About the role

Bilingual Patient Care Coordinator managing all facets of patient coordination for Sentrex's treatment clinics. Ensuring timely access to treatment through appointment scheduling and liaison activities.

Responsibilities

Ensures patient appointments are coordinated and tracked in a timely manner resulting in timely and continued access to their required treatment.
Acts as a liaison between clinic, pharmacy, and the Haven team to provide timely updates related to scheduling changes and medication coordination.
Processes all post infusion/treatment paperwork by entering patient data and uploading documents into Customer Relationship Management (CRM) (internal and external).
Oversees all invoicing related to activities to process post infusion/injection/treatment paperwork.
Responds to calls, emails, and voicemails in a very efficient and friendly manner.
Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief.
Provides cross-coverage administrative support alongside the Haven Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
Providing effective and timely management of inbound faxes and email communication.
Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
Additional duties as required and as determined by your manager.

Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services.
Excellent verbal and written communication, listening, and customer service skills.
French/English bilingualism is required.
Accurately inputting information into various paper and electronic forms
Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment.
High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
Typing skills and ability to be a strong functional user of various computer-based programs
Strong organizational skills with the ability to cope with changing priorities.
Self-directed individual who can work independently with minimal supervision.
Adheres to confidentiality policy when handling and managing patient data and information.
Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services.

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program