Bilingual Customer Service Agent providing technical support for installation and maintenance of products. Working from home, building customer relations and ensuring satisfaction across Canada.
About the role
- Bilingual Specialist supporting mortgage quality review to verify vendor's underwriting practices for BMO. Requires proficiency in English and French with significant underwriting experience.
Responsibilities
- Support mortgage quality review to verify vendor's underwriting practice
- Execute work and audit files for timely and accurate service delivery
- Ensure consistent, high-quality practices and achievement of business results
- Analyze root causes of any errors discovered during underwriting
- Provide ongoing support for the continuous improvement process
Requirements
- Typically, between 3 – 5 years of relevant experience
- Underwriting experience of residential mortgages highly preferred
- Bilingual skills considered an asset
- Verbal & written communication skills (English & French) - In-depth
- Collaboration & team skills - In-depth
- Analytical and problem-solving skills - In-depth
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
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