Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Caseworker managing patient and provider support for Cencora’s Innomar Strategies. Implementing case-management protocols and providing telephone support for funding and access issues.
Responsibilities
- The management of the assigned projects and/or cases.
- Adherence to the general company processes
- Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
- Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
- Document each activity in program specific database.
- Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
- Participate in training process of new caseworkers, including but not limited to shadowing & call monitoring.
- Responsible to report all Adverse Events to the assigned units/departments
Requirements
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
- A minimum of one (1) year experience in customer service
- Bilingual (French/ English) an asset
- Ability to multitask
- Attention to detail
- Strong Problem solving skills
- Experience in the medical and pharmaceutical field is an asset.
- Working knowledge of Word, Excel and Outlook
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- mentorship programs
- employee resource groups
- volunteer activities
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