Bilingual Funding Officer reviewing loan applications and validating documentation for Financeit, a Canadian point - of - sale financing provider. Serving Partners and Borrowers while maintaining lending compliance and operational integrity.
SS
Bilingual Senior Care Navigator – West Coast
Posted 3 months ago
About the role
- Bilingual Senior Care Navigator providing flexible support across Patient Support Programs at Sentrex Health Solutions. Ensuring continuity of care and managing complex reimbursement scenarios for patients.
Responsibilities
- Provide vacation, sick leave, and temporary coverage for Care Navigators across multiple PSPs.
- Ensure continuity of patient care during coverage periods, including timely follow-up, documentation, reimbursement activity, and adherence to program-specific KPIs.
- Quickly learn and apply different program workflows, escalation pathways, client expectations, and reporting requirements.
- Support PSP leadership by identifying process gaps, reimbursement trends, coverage barriers, and opportunities to improve consistency across programs.
- Assist with onboarding, knowledge transfer, or temporary workflow support when programs require additional experienced Care Navigator capacity.
- Collaborate with patients, insurers, physicians, pharmacies, infusion or injection service providers, and internal PSP teams to resolve reimbursement and access barriers.
- Act as a point of contact for patient-related elements of the PSP when providing assigned coverage or project support.
- Maintain accurate and timely patient, clinic, and program information within the Customer Relationship Management (CRM) system.
- Maintain confidentiality of patient, client, and corporate information and discuss information only with appropriate personnel.
Requirements
- Post-secondary education in healthcare, life sciences, business administration, or a related field is preferred.
- Minimum 3–5 years of direct immunology Patient Support Program experience is required.
- Demonstrated experience supporting reimbursement across multiple Canadian provinces is required.
- Extensive reimbursement experience is required, including private insurance coordination, provincial public coverage, special authorization processes, appeals, payer follow-up, and patient financial assistance pathways.
- Advanced knowledge of public and private reimbursement structures, payer systems, documentation requirements, and province-specific reimbursement processes is required.
- Ability to rapidly learn and apply program-specific requirements while providing short-term coverage, project support, and operational continuity across different PSPs.
- Must be able to work from home and have a quiet, private home office space
- Excellent verbal and written communication skills
- Strong analytical skills including interpretation of regulation and legislation
- Advanced knowledge of the pharmaceutical distribution industry
- Excellent customer service, problem-solving, and conflict resolution skills
- Effective interpersonal skills
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Nova Scotia government Education Officer advancing French Second Language programs across Grades P - 12. Designing curricula, educator learning, assessments, and inclusive French - language resources.
Bilingual Account Resolution Representative resolving NIGO mutual and segregated fund transactions for Sun Life. Validating documentation and coordinating with Advisors, Dealers and MGAs.
Automotive technical specialist resolving vehicle arbitration claims for OPENLANE’s digital used - vehicle marketplace. Applying hands - on diagnostics, customer communication, and negotiation to settle disputes fairly.
Bilingual Nurse Case Manager supporting patients, providers, and medication access for Cencora’s Canadian pharmaceutical programs. Coordinating case management, therapy funding, adherence, and adverse event reporting.
Bilingual Policy Specialist managing in - force insurance inquiries and policy transactions for Manulife, a Canada - based financial services provider. Handling billing, disbursements, policy changes, and customer resolutions.
PhD Psychology specialist evaluating culturally sensitive Cantonese - English content for AI training. Reviewing accuracy, ethics, and psychological best practices for Gramian Consultancy.
Account Resolution Representative resolving NIGO mutual and segregated fund transactions for Sun Life Global Investments. Validating documentation and coordinating with Advisors, Dealers and MGAs.
Bilingual KYC servicing representative reviewing documentation, managing cases, and handling Card Member interactions. Supporting American Express compliance operations and risk mitigation.
Bilingual Reimbursement Specialist guiding Canadian diabetes patients through insurance and prior authorization for Insulet’s Omnipod system. Processing claims and coordinating with payers, providers, and commercial teams.