Représentant bilingue du service aux invités chez Cineplex, entreprise de divertissement et de cinéma. Réponse aux clients par téléphone, courriel et clavardage, avec résolution au premier contact.
About the role
- New Business Coordinator at Manulife providing proactive support to corporate account offices and clients in the insurance application process. Building relationships and ensuring efficient processing of applications.
Responsibilities
- Provide proactive support to corporate account offices, national accounts, independent advisors, and clients
- Build strong, personalized relationships and provide exceptional support as the main point of contact throughout the new business process
- Proactively follow up on all pending cases to meet service standards
- Anticipate client needs and make outbound calls, send emails, or issue new business notifications
- Take full ownership of assigned cases, understand their urgency level, and help resolve obstacles that may delay processing
Requirements
- Bilingual (French & English) is required
- Outstanding written and verbal communication skills
- Demonstrated customer service experience
- Ability to adapt to different learning styles
- Proficiency with Microsoft tools (including AI tools)
- Strong team spirit and excellent interpersonal skills
- High adaptability and comfort in a constantly evolving environment
- Ability to influence, persuade, and guide others effectively
- Strong research abilities, problem identification skills, and contribution to solutions
- Excellent organizational skills and attention to detail
- Knowledge of individual life insurance terminology and products (an asset)
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Regional Director delivering specialized lending and commercial mortgage solutions through financial advisors. Supporting Manulife Bank’s high - net - worth clients and growing assigned - territory relationships.
Bilingual cruise reservation agent selling reservations and multi - destination travel packages for Canada’s HIS Travel. Handling customer inquiries, bookings, payments, and sales targets remotely.
Bilingual processing representative administering mutual fund accounts and executing transactions for Fidelity Canada. Resolving client transaction issues while supporting Canadian investors in a fully remote contract role.
Customer Activation Manager helping Canadian businesses activate Float’s financial operating system. Driving onboarding, spend adoption, implementation, and revenue outcomes across customer accounts.
Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
Bilingual insurance service associate supporting RBC life and health policy clients. Answering calls and emails, explaining policies, and resolving client concerns.
Spécialiste bilingue des conflits au cabinet d’avocats canadien McCarthy Tétrault. Gérant les recherches de conflits, l’ouverture de dossiers, la conformité KYC/AML et les données de facturation.
Spécialiste bilingue des conflits pour McCarthy Tétrault, cabinet d’avocats canadien. Gestion des vérifications de conflits, dossiers clients, conformité KYC/AML et lettres de mandat à Montréal.
Bilingual client relations specialist supporting Transamerica’s Canadian WFG insurance and financial - services field operations. Resolving escalated issues, handling high - volume inquiries, and guiding users across operational systems.