Database Administrator and Analyst managing donor database systems for a digital hospital. Responsible for data integrity, system configuration, and supporting fundraising processes.
Responsibilities
Administer and maintain Raiser’s Edge and related fundraising systems on a day-to-day basis
Maintain configuration of code tables, attributes, campaigns, appeals, and fund structures, ensuring consistency and alignment with established data standards
Manage user access, permissions, and security groups in alignment with established policies
Monitor system performance and support ongoing database stability and reliability
Perform routine system updates and assist with troubleshooting system and data issues
Execute imports, exports, and bulk data updates within Raiser’s Edge
Perform global changes and mass updates in accordance with defined business rules
Prepare and manage data files for campaigns, vendors, and operational needs
Execute and support all data entry activities, including manual entry where required
Oversee and monitor automated data entry processes, ensuring accuracy, completeness, and alignment with established data governance standards
Support ongoing data processing activities across fundraising operations
Perform regular data audits, validation checks, and clean-up activities
Support scheduled data quality reviews and audit processes to ensure ongoing integrity of donor and campaign data
Identify and correct data inconsistencies and errors
Ensure adherence to data governance standards and coding structures
Escalate complex data issues to the Senior Manager as required
Maintain user access controls and permissions within the database
Support enforcement of data security and access policies
Ensure appropriate handling and protection of donor data
Develop and execute queries, lists, and reports as requested
Support data extraction for campaigns and operational reporting
Ensure accuracy and consistency of all data outputs
Assist in monitoring data flow between Raiser’s Edge and integrated systems
Support troubleshooting of data discrepancies across platforms
Work with vendors and internal teams to support system functionality
Provide day-to-day support to users for database-related requests
Assist staff with queries, reports, and system usage
Maintain documentation for data processes and system workflows
Work closely with Gift Administration to support accurate data entry and record maintenance
Collaborate with Finance to support reconciliation processes by ensuring donor database records are accurate and aligned with financial data
Support Development teams with campaign data preparation and execution
Requirements
Post-secondary education in Information Systems, Business, or related field
4–6 years of experience working with CRM systems (Raiser’s Edge preferred)
Experience working with Raiser’s Edge and familiarity with Financial Edge or similar financial systems, with an understanding of how donor data aligns with financial records
Knowledge of charitable gift administration and nonprofit financial practices considered an asset
Strong attention to detail and commitment to data accuracy
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