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About the role
- Database Administrator and Analyst managing donor database systems for a digital hospital. Responsible for data integrity, system configuration, and supporting fundraising processes.
Responsibilities
- Administer and maintain Raiser’s Edge and related fundraising systems on a day-to-day basis
- Maintain configuration of code tables, attributes, campaigns, appeals, and fund structures, ensuring consistency and alignment with established data standards
- Manage user access, permissions, and security groups in alignment with established policies
- Monitor system performance and support ongoing database stability and reliability
- Perform routine system updates and assist with troubleshooting system and data issues
- Execute imports, exports, and bulk data updates within Raiser’s Edge
- Perform global changes and mass updates in accordance with defined business rules
- Prepare and manage data files for campaigns, vendors, and operational needs
- Execute and support all data entry activities, including manual entry where required
- Oversee and monitor automated data entry processes, ensuring accuracy, completeness, and alignment with established data governance standards
- Support ongoing data processing activities across fundraising operations
- Perform regular data audits, validation checks, and clean-up activities
- Support scheduled data quality reviews and audit processes to ensure ongoing integrity of donor and campaign data
- Identify and correct data inconsistencies and errors
- Ensure adherence to data governance standards and coding structures
- Escalate complex data issues to the Senior Manager as required
- Maintain user access controls and permissions within the database
- Support enforcement of data security and access policies
- Ensure appropriate handling and protection of donor data
- Develop and execute queries, lists, and reports as requested
- Support data extraction for campaigns and operational reporting
- Ensure accuracy and consistency of all data outputs
- Assist in monitoring data flow between Raiser’s Edge and integrated systems
- Support troubleshooting of data discrepancies across platforms
- Work with vendors and internal teams to support system functionality
- Provide day-to-day support to users for database-related requests
- Assist staff with queries, reports, and system usage
- Maintain documentation for data processes and system workflows
- Work closely with Gift Administration to support accurate data entry and record maintenance
- Collaborate with Finance to support reconciliation processes by ensuring donor database records are accurate and aligned with financial data
- Support Development teams with campaign data preparation and execution
Requirements
- Post-secondary education in Information Systems, Business, or related field
- 4–6 years of experience working with CRM systems (Raiser’s Edge preferred)
- Experience working with Raiser’s Edge and familiarity with Financial Edge or similar financial systems, with an understanding of how donor data aligns with financial records
- Knowledge of charitable gift administration and nonprofit financial practices considered an asset
- Strong attention to detail and commitment to data accuracy
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