EHS Specialist advancing workplace safety analytics, injury claims, audits, and compliance at LifeLabs, a Canadian healthcare organization. Improving employee well - being through data - driven safety programs.
About the role
- Claims Experience Specialist providing exceptional support for Airbnb users managing claims. Building long-lasting interactions and enhancing user experience throughout the claims process.
Responsibilities
- Assess, investigate, and resolve claims submitted for our AirCover products
- Monitor fraud detection and mitigate risks associated with bad actors
- Verify all relevant facts and evidence to determine case outcomes
- Provide ongoing education and guidance to users about our AirCover products
- Collaborate closely with stakeholders and third-party claims administrators
Requirements
- 5+ years of experience in a fintech or customer experience role
- Excellent command of English (written and spoken)
- Proficiency in an additional European language is a plus (e.g., French, German, Spanish)
- Strong critical thinking and problem-solving skills for complex customer issues
- Excellent verbal and written communication skills
Benefits
- Annual salaries up to CAD 63,000
- Bonus, profit-sharing, employee travel credits
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