Director leading IT and cybersecurity operations for the Azrieli Foundation, a Canadian philanthropic organization. Assessing technology risks, overseeing infrastructure, vendors, incident response and executive technology strategy.
About the role
- Spécialiste de la sécurité gérant des préoccupations liées à la sécurité pour Airbnb. Interactions directes avec les clients en situation de crise.
Responsibilities
- Interact with Airbnb guests and community members across all current and future channels, using Airbnb tools or external platforms, including chat, social media, messaging, and phone.
- Manage complex cases end-to-end to resolve customer issues in accordance with work procedures and guidelines.
- Identify the type and severity of cases and handle them appropriately within the scope of the service, involving other teams when necessary.
- Demonstrate responsibility and sound judgment, and be able to question and deviate from established procedures when needed (only with management approval).
Requirements
- More than three years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or in similar roles at a call center making outbound calls and handling customer contacts.
- Experience in hospitality is a plus, especially working on technology platforms.
- Availability to work weekends and public holidays, as well as early mornings and evenings. Schedules may change to meet business needs.
- Ability to work in a high-pressure environment engaging with images, conversations, and other sensitive, confidential, and potentially traumatic content.
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Data Security Specialist protecting Sun Life’s financial - services data through DLP, CASB and insider - threat programs. Investigating cyber risks and advancing enterprise data protection.
Senior security advisor strengthening Desjardins's cooperative financial security posture. Leading strategic security initiatives, governance, policies and complex organization - wide projects.
Senior SaaS Security Manager protecting RBC’s banking platform from third - party cloud risks. Leading controls, vulnerability management, compliance, and security transformation initiatives.
Développeur.euse sécurité cloud protégeant l’infrastructure de nesto, plateforme de financement hypothécaire canadienne. Conception de contrôles cloud, automatisation DevSecOps et réponse aux incidents.
Lead SCADA and cybersecurity engineer designing compliant electric - substation systems for GE Vernova. Coordinating multidisciplinary teams, vendors, testing, estimates, and project risk for decarbonized energy infrastructure.
LP
Senior Security Engineer (Global Security)
LinkedIn Recruiter Post
Join RBC's Application Security Group to develop innovative security solutions, mentor junior staff, and collaborate across teams to enhance decision - making and automate tasks.
Lead SCADA and cybersecurity engineer designing compliant substation systems for GE Vernova. Guiding project teams, vendor designs, estimates, and acceptance testing for cleaner energy infrastructure.
Senior security advisor simulating cyber threats and strengthening defenses for Desjardins, North America's largest cooperative financial group. Leading complex initiatives, methodologies and cybersecurity risk mitigation.
SA&A Lead securing Azure applications and Microsoft platforms for PLATO, Canada’s Indigenous - owned software testing company. Leading authorization, control testing, evidence collection, and risk remediation.