About the role

Branch Care Coordinator providing support in Sleep Apnea treatments and oxygen services. Responsible for administrative functions, customer service, and sales support in branch operations.

Responsibilities

Provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services.
Contact referral sources and customers to obtain further information to update and complete the electronic patient file.
Facilitate the administrative aspects of branch operations while ensuring they meet the needs of internal and external clients through a commitment to customer service excellence.
Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
Create walk-in appointments for therapeutics and diagnostic and add them to the electronic scheduling system including follow-up appointments for the branch.
Provide assistance and answers questions for clients regarding funding programs and insurance requirements.
Maintain client confidence, privacy and protects company operations by keeping information confidential.
Work within a team to achieve optimal customer support.

College Certificate or Diploma or Equivalent
Computer literate in Microsoft Office, Google, with strong data entry skills.
Able to work flexible hours and provide service to our customers for extended hours.
1-2 years of experience in Office Administration or Call Center
Bilingualism is an asset, but not required.

Additional Information Accommodations are available on request for candidates taking part in all aspects of the selection process.