About the role

Solutions Architect at Akuity working with customers in the Argo ecosystem and delivering technical solutions. Collaborating across teams and providing support for open-source projects.

Responsibilities

Drive the technical discovery process, uncovering customer pain points, requirements, and key business objectives to align Akuity's solutions to their needs
Prepare and deliver high-impact presentations, architecture walkthroughs, and live demos that showcase Akuity's platform and GitOps best practices
Deliver outstanding technical support to open-source users and enterprise customers across multiple channels including chat, GitHub, forums, and calls
Troubleshoot, diagnose, and resolve complex customer issues involving Kubernetes, Argo CD, and the Akuity Platform, escalating to the product engineering team when appropriate
Recognize patterns in customer issues and proactively contribute to our support playbook, documentation, and internal knowledge base
Develop tooling, integrations, and automation that improve the customer experience and extend the capabilities of the Akuity Platform
Collaborate closely with Engineering, Product, and Sales to relay customer feedback and influence the product roadmap
Represent Akuity at conferences, webinars, and community events — sharing your expertise and growing Argo's adoption.

3+ years of experience working at the intersection of development and operations
Deep, hands-on expertise with Kubernetes configuring, deploying, and troubleshooting production-grade clusters across cloud providers (AWS/EKS, GCP/GKE, Azure/AKS) and/or on-prem
Meaningful professional experience with Argo CD, with knowledge of typical Argo CD patterns such as ApplicationSets, multi-cluster management, and advanced configuration
Software engineering skills: comfortable writing using e.g Go, Rust, Java, Python, or TypeScript; able to contribute solid PRs to open-source projects in the cloud-native ecosystem and build or extend integrations or tooling
Solid understanding of the software development lifecycle, CI/CD pipelines, and GitOps principles and patterns
Strong communicator who can convey complex technical concepts to both engineers and business stakeholders with clarity and confidence
Customer-first mindset with demonstrated ability to build trusted advisor relationships at the enterprise level
A proactive, systems-thinking approach — you look for root causes, anticipate issues, and design scalable solutions
Experience in a fast-paced environment; comfortable with ambiguity and able to manage multiple competing priorities
Excellent people skills — collaborative, humble, adaptable, and with a sense of humor.