Emburse Solution Advisor guiding customers on Emburse’s configurable financial management software. Managing configurations, technical requests, projects and adoption across enterprise customer portfolios.
About the role
- Employment standards advisor helping Alberta residents understand workplace rights and complaint processes. Providing accurate guidance, referrals, correspondence, and investigation support for the Government of Alberta.
Responsibilities
- Serve as the first point of contact for Albertans seeking information about employment standards legislation, workplace rights, and complaint processes
- Deliver accurate and timely information and professional advice on Employment Standards matters
- Identify and assess client needs and provide guidance on available services and operations
- Encourage complaint submissions when potential violations are identified
- Refer callers to appropriate municipal, provincial, federal, legal, or regulatory bodies when issues fall outside Employment Standards
- Prepare accurate, complete, and professionally written correspondence
- Support investigations by documenting and logging client calls, complaints, and advice provided
- Maintain accurate records and client interactions across multiple systems and databases
Requirements
- High school diploma and three years of related experience
- Directly related experience or education considered on the basis of one year of experience for one year of education or one year of education for one year of experience
- Previous contact centre experience preferred
- Knowledge of the Employment Standards Code and Regulations preferred
- Strong knowledge of Employment Standards legislation, Regulations, policies, and related provincial and federal laws
- Ability to interpret and apply complex legislation and explain requirements clearly to clients
- Awareness of related statutes affecting workplaces and the consumer marketplace
- Excellent customer service skills with a focus on client and stakeholder needs
- Knowledge of programs and services offered by other government departments and agencies
- Final candidates must undergo a criminal records check (CRC)
Benefits
- Public Service Pension Plan (PSPP)
- Alberta Public Service benefits
- Professional learning and development
- Positive workplace culture and work-life balance
- Work from home within Alberta
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