About the role

Auto Claims Advisor helping TD Insurance customers resolve vehicle claims for TD Insurance. Coordinating claims, appraisals, vendors, coverage, and fair settlements in Markham.

Responsibilities

Facilitate and coordinate auto insurance claims from start to finish
Arrange towing and set up appraisals
Explain policy coverage to customers
Gather, organize, and verify information and documentation
Reconcile vendor estimates to reach appropriate vehicle-damage settlements
Maintain positive file count and open/close ratio
Collaborate with internal partners, external vendors, Enterprise, repair shops, TD Auto Centre partners, direct repair partners, and non-preferred shops
Research coverage scenarios and apply knowledge to claim files
Greet and welcome customers at TD Auto Centres
Apply unbiased methods to resolve files and achieve fair claim settlements
Communicate claims-processing requirements
Maintain detailed claims notes
Provide timely progress updates and responses to client inquiries
Contribute to a positive team environment

One or more years of claims adjusting experience preferred
Postsecondary education considered an asset
Excellent customer service skills
Superior time management skills
Ability to thrive in a fast-paced environment with competing priorities
Proven ability to negotiate positive outcomes
Clear and professional written and verbal communication skills
Active listening skills
Ability to conduct thorough investigations
Ability to analyze evidence and identify discrepancies or gaps in data and reports
Demonstrated support for company process improvements
Chartered Insurance Professional (CIP) designation and/or relevant continuing education preferred
Provincial claims licensing may be required