Conseiller Microsoft gérant les postes de travail, déploiements et sécurité bureautique chez TEHORA, firme québécoise de services professionnels. Automatisation, soutien Windows et évolution des environnements Office.
About the role
- SmartCare Advisor specializing in UKG Workforce Management system support and continuous improvement post-implementation. Ensuring clients maximize their UKG investment through system enhancements and performance monitoring.
Responsibilities
- Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
- Ensure timelines are met to achieve key deliverables and client expectations
- Configure and maintain UKG WFM modules including Time & Attendance, Scheduling, Accruals, Absence Management
- Troubleshoot system issues and drive resolution through proper triage and escalation
- Analyze system performance, data integrity, and process flows to recommend improvements
- Conduct regular client touchpoints to identify gaps, risks, and opportunities
- Lead consultative discussions on workforce processes and system best practices
- Translate business requirements into system configurations and solutions
- Support testing activities including validation of configuration changes
- Utilize reporting and analytics to provide insights and recommendations
- Build and maintain strong client relationships, ensuring high satisfaction and retention
- Develop client-facing materials (documentation, templates, communications)
- Stay updated on UKG releases, compliance updates, and product enhancements
- Contribute to internal knowledge sharing, process improvements, and team development
- Participate in client sessions such as business reviews and learning sessions
Requirements
- Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
- Proven experience across core WFM modules: Time & Attendance, Scheduling, Accruals, Absence Management
- UKG WFM Certification (required)
- Experience supporting 10–15+ implementations or client engagements
- Strong understanding of system configuration, data views, testing methodologies
- Experience working with integrations and reporting/analytics
- Strong client-facing experience with the ability to lead discussions independently
- Solid knowledge of HR, payroll, and workforce processes
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Excellent communication skills (written and verbal).
Benefits
- Base Salary plus Incentive Pay
- GRSP with Employer Match
- Medical Plan with Medavie Blue Cross
- Dental & Vision
- Extended Health Care
- Life Insurance for you and your family
- Online Doctor Service
- Travel Insurance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Advisor onboarding associate coordinating advisor transitions, documentation, and system setup at Manulife, an international financial services provider. Supporting compliance, operations, and advisor experience improvements.
Turnaround and recovery advisor managing distressed loans, bad debt, and guarantees for Desjardins. Developing recovery strategies, recommendations, and action plans with clients and partners.
Senior business strategy advisor guiding Desjardins transformation initiatives and strategic decision - making. Developing policies, recommendations, and complex cross - sector business solutions.
Data Advisor advancing GMF’s Canadian municipal sustainability funding through dashboards, data systems, and program evaluation. Supporting risk monitoring, information systems, and continuous improvement.
Turnaround and recovery advisor managing distressed loans, bad debt and guarantees for Desjardins. Developing recovery strategies, analyzing data and advising clients and partners.
Wealth Management Advisor guiding Desjardins members and business owners on investments, loans, and insurance. Building client relationships and integrated financial strategies.
Wealth Management Advisor helping Desjardins members and business owners achieve financial goals. Recommending integrated investment, lending, and insurance strategies.
Wealth Management Advisor helping Desjardins members and clients with financial planning, investments, financing, and insurance. Managing relationships and developing integrated strategies.
Senior business advisor developing strategic client partnerships and growth initiatives for Desjardins. Advising members, clients, and stakeholders while driving retention, profitability, and sales - service development.