Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- Support AI Analyst managing AI support tools and automation initiatives at financial services firm. Enhancing customer experience through AI and operational efficiency improvements.
Responsibilities
- Own and manage Support AI tools, including chatbots, agent copilots, knowledge retrieval systems, and workflow automation solutions.
- Monitor AI performance, adoption, and effectiveness using defined KPIs and reporting.
- Identify repetitive support workflows and develop AI-driven solutions to reduce manual effort and contact volume.
- Partner with Support leadership to prioritize AI initiatives based on business impact and customer needs.
- Create, test, and optimize prompts, workflows, and automation logic.
- Analyze customer interactions to identify gaps in AI performance and opportunities for improvement.
- Maintain AI knowledge sources, FAQs, and training data to ensure accurate responses.
- Coordinate with Product and Engineering teams on AI integrations, enhancements, and bug fixes.
- Develop documentation, training materials, and best practices for AI-enabled support processes.
- Act as the primary point of contact for AI-related support questions and escalations.
Requirements
- 1-2 years of experience in customer support, support operations, or business operations, within the investment brokerage or financial services industry.
- Experience working with AI tools, chatbots, automation platforms, or prompt engineering
- Ability to interpret data and translate insights into actionable improvements.
- Strong analytical and problem-solving skills
- Strong communication and stakeholder management skills.
- Experience with support platforms such as Zendesk is a plus.
- Familiarity with APIs, workflows, and automation concepts is preferred.
Benefits
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.
Senior Technical Support Analyst managing large enterprise Cisco networks and providing ongoing IT support for the City of Toronto. Leading technical projects and ensuring system improvements.
IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience.
LP
Application Support Specialist – Senior
LinkedIn Recruiter Post
Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.
IT Support Developer providing on - site and remote support for IT and network issues across warehouse sites. Involved in cybersecurity, network operation, and pre - sales solution implementation.
Support Engineer collaborating with engineering to resolve technical issues for a documentation platform. Working on AI - powered agents and automations while diagnosing end - to - end technical problems.
Technical Support Specialist ensuring proper responses to user issues related to LANDR ecosystem. Guiding users through complex workflows and troubleshooting technical challenges for music creation.
Technical Support Specialist at INNERGY assisting clients with CAD/CAM software solutions. Troubleshooting technical issues and managing client support through various platforms.