Application Support Analyst managing incidents and service requests for group savings and retirement systems. Collaborating with IT experts to optimize support practices and enhance operational continuity.
About the role
- Senior Technical Analyst optimizing hybrid cloud solutions for AMA. Responsible for infrastructure design, deployment, and operational support for cloud environments.
Responsibilities
- Design, deploy and maintain physical and virtual server environments (Windows /Linux/Hyper-V)
- Manage enterprise storage systems, ensuring capacity planning, performance tuning and data protection
- Server patch management, backup/recovery strategies, and DR solutions
- Automate hybrid cloud infrastructure provisioning using IaC tools (Terraform, CloudFormation, etc.)
- Design and implement policies for governance and security standards for infrastructure and cloud environments
- Optimize and implement performance and cost recommendations across AWS & Azure
- Act as a subject matter expert for infrastructure in cross organizational projects
- Collaborate, support, and provide guidance for development and application teams
- Lead internal proof of concepts for infrastructure innovation and process improvements
- Provide support and root cause analysis for escalated server, storage and cloud services
- Develop and maintain automations to streamline IT operational processes
- Monitor system performance, cloud costs, analyze trends and recommend improvements
- Support the creation and maintenance of infrastructure standards for design, technical architecture, operations, and security processes in AWS, Azure, and on-premises.
- Mentor junior team members and provide leadership while diagnosing and resolving performance or availability issues
Requirements
- You have a post-secondary degree or diploma in an appropriate field like Information Technology or Computer Science.
- 5+ years of experience in enterprise IT infrastructure.
- 3+ years with cloud operations in a fast-paced enterprise environment including:
- Proven expert hands-on experience designing, implementing, and troubleshooting in: Microsoft Windows Server technologies: Microsoft Hyper-V Windows Failover Clustering Enterprise storage solutions (NetApp preferred) Scripting and automation (Powershell, Bash, etc)
- Proficient hands-on experience designing, implementing, and troubleshooting in: AWS (preferred) and/or Azure: EC2/Azure VM, RDS/Azure SQL, S3/Storage Accounts, SCPs/Azure Policies Cloud networking (load balancers, DNS, routing)
- Infrastructure as Code (Terraform, CloudFormation, etc)
- Patch and vulnerability management Linux
- NICE TO HAVE: AWS (CloudOps Engineer/ SysOps Administrator - Associate, Solutions Architect Associate)
Benefits
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
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