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About the role
- Executive Assistant supporting American Express Corporate Affairs & Communications leaders. Managing calendars, travel, budgets, vendors, and strategic communications operations in Toronto’s hybrid office.
Responsibilities
- Serve as a trusted partner to the Vice President, LACC & Global Merchant Services International Communications and the Vice President, Canada Communications.
- Anticipate executive needs, manage competing priorities, and independently resolve issues.
- Coordinate across executive offices, leadership teams, markets, and stakeholders.
- Support broader International Communications team priorities and special initiatives.
- Own and manage complex calendars across two senior leaders, multiple time zones, and internal/external partners.
- Prioritize meetings, resolve conflicts, and align schedules with business priorities.
- Prepare executives for meetings with context, materials, and logistics.
- Coordinate logistics for senior-level meetings, leadership forums, offsites, town halls, and external engagements.
- Support presentations, briefing materials, and communications for high-visibility and sensitive meetings, including crisis or issues-related work.
- Coordinate team, colleague engagement, community, and volunteer initiatives.
- Provide coordination and execution support for communications and content needs.
- Manage domestic and international travel arrangements.
- Prepare, review, and submit expense reports.
- Resolve travel and expense issues in real time.
- Oversee vendor onboarding, Statements of Work, invoice submissions, payment tracking, and coordination with internal teams.
- Maintain operational expertise in Ariba, Concur, Oracle, Stream, and other internal systems.
- Track annual budgets, spend forecasts, budget balances, and provide regular reporting and updates.
- Support new-hire onboarding, equipment requests, system access, and coordination with Technology and Workplace Enablement teams.
- Coordinate ordering of computers, equipment, and office supplies.
- Coordinate information, processes, and activities across International Communications and partner teams.
- Support ad hoc projects, operational initiatives, and process improvements.
- Handle sensitive and confidential information with discretion.
- Represent executive offices and the CA&C team with integrity and poise.
Requirements
- 5+ years of progressive experience providing executive level administrative support, including experience supporting multiple senior leaders.
- Demonstrated ability to manage complexity and prioritize effectively in a fast-paced, matrixed organization.
- Strong knowledge of American Express internal systems, including Concur, Ariba, Oracle, Stream, Outlook, Teams, and MS Office Suite.
- Excellent written and verbal communication skills.
- Highly organized with strong attention to detail and follow-through.
- Proven ability to anticipate needs, solve problems independently, and operate with minimal direction.
- Demonstrated ability to manage projects and coordinate work effectively across multiple stakeholders.
- Curiosity, adaptability, and desire to develop new skills and contribute across broad team priorities.
- Previous experience or interest in communications would be an asset.
- Strong sense of integrity and ability to maintain confidentiality.
- Ability to work effectively with senior leadership, associates, and external business partners.
- Comfortable working across cultures, markets, functions, and time zones.
- Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Inclusive and accessible work environment
- Accommodation support for disabilities
- Background verification subject to applicable laws and regulations
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Degree requirement
No Education Requirement
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