About the role

Bilingual CX Specialist handling customer service for Amynta Group's clientele in Canada. Coordinating with sales and marketing teams while maintaining high service standards.

Responsibilities

Provide best in class customer service to external clients/support and assistance to internal departments
Assist in corresponding with members of the sales team via phone or email
Daily administration and coordination of customer service activities
Liaise with the sales team to coordinate in-field support
Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders
Assemble marketing/sales collateral and POS materials
Maintain a strong knowledge of Sym-Tech products
Meet or exceed monthly call center performance objectives including call quality and performance objectives
Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date)
Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments
Additional duties, tasks and/or projects as required by Management

3+ years of customer service experience or relevant industry experience
Fluently bilingual in French and English (written and spoken)
A passion and desire to consistently and compassionately deliver a superior customer experience
Energetic, friendly, outgoing, proactive personality and phone business acumen
Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment
Proven ability to adapt to changing situations
Excellent written and oral communication skills
Demonstrated experience with customer escalation, conflict resolution, and negotiation
Strong willingness to problem solve and work well with minimal supervision
Strong team building skills, to work well within a close team environment – self-sufficient and resourceful
Proficient in the MS Office suite
CRM experience an asset
May be required to work overtime as per business needs