Représentant bilingue du service aux invités chez Cineplex, entreprise de divertissement et de cinéma. Réponse aux clients par téléphone, courriel et clavardage, avec résolution au premier contact.
About the role
- Bilingual Automotive Technical Specialist resolving claims and verifying technical vehicle conditions. Role involves hands-on diagnostics and customer relations in the automotive arena.
Responsibilities
- Apply your diagnostic acumen to verify vehicle condition data from inspection reports, confirming accuracy and identifying potential discrepancies.
- Investigate and resolve customer arbitration claims by serving as a neutral technical expert.
- Maintain proactive and clear communication with customers, ensuring they understand the technical basis for resolutions.
- Educate customers and internal teams on best practices and reasonable expectations regarding vehicle condition, repairs, and reconditioning.
- Translate customer descriptions of issues into technical assessments, clarifying mechanical, cosmetic, or title-related concerns.
- Understand and resolve issues with regards to vehicle registration, liens, and odometer disputes.
- Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity.
- Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions, ensuring customer satisfaction and buyer retention.
- Collaborate with inspection and quality control teams to provide feedback and manage policy and goodwill loss effectively.
- Stay up to date on evolving arbitration policies and best practices through relative legislation for various provinces across Canada.
Requirements
- Minimum of 2 years of hands-on experience in the automotive industry (e.g., Service Technician, Service Advisor, Damage Estimator, Body Shop)
- Outstanding customer service orientation with excellent communication abilities
- Bilingual in English and French
- A positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork
- Superior conflict resolution, negotiation, and communication skills (both written and verbal)
- Proficiency in utilizing CRM software to effectively manage customer interactions and maintain accurate records
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Regional Director delivering specialized lending and commercial mortgage solutions through financial advisors. Supporting Manulife Bank’s high - net - worth clients and growing assigned - territory relationships.
Bilingual cruise reservation agent selling reservations and multi - destination travel packages for Canada’s HIS Travel. Handling customer inquiries, bookings, payments, and sales targets remotely.
Bilingual processing representative administering mutual fund accounts and executing transactions for Fidelity Canada. Resolving client transaction issues while supporting Canadian investors in a fully remote contract role.
Customer Activation Manager helping Canadian businesses activate Float’s financial operating system. Driving onboarding, spend adoption, implementation, and revenue outcomes across customer accounts.
Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
Bilingual insurance service associate supporting RBC life and health policy clients. Answering calls and emails, explaining policies, and resolving client concerns.
Spécialiste bilingue des conflits au cabinet d’avocats canadien McCarthy Tétrault. Gérant les recherches de conflits, l’ouverture de dossiers, la conformité KYC/AML et les données de facturation.
Spécialiste bilingue des conflits pour McCarthy Tétrault, cabinet d’avocats canadien. Gestion des vérifications de conflits, dossiers clients, conformité KYC/AML et lettres de mandat à Montréal.
Bilingual client relations specialist supporting Transamerica’s Canadian WFG insurance and financial - services field operations. Resolving escalated issues, handling high - volume inquiries, and guiding users across operational systems.