LP
Strategist – Customer Experience & Design
LinkedIn Recruiter Post
Hiring a Strategist - Customer Experience & Design (Remote) for a consulting role. Requires 7+ years of CX strategy and service design experience.
About the role
- Technical Implementation Specialist ensuring seamless onboarding for Andgo's healthcare solutions. Collaborating cross-functionally to deliver implementation support and documentation.
Responsibilities
- Serve as the primary technical subject matter expert throughout customer implementations, providing guidance on system architecture, integration strategies, configuration optimization, and industry best practices.
- Lead the setup, configuration, and rigorous testing of system integrations, ensuring seamless data exchange between Andgo and customer environments.
- Proactively identify, diagnose, and resolve complex technical roadblocks and issues during implementations, ensuring projects remain on schedule and within scope.
- Collaborate cross-functionally with Implementation, Product, and Engineering teams to translate complex technical requirements and unique customer needs into actionable solutions.
- Champion the voice of the customer within internal teams, actively collecting and translating customer feedback and technical insights to the Product team.
- Create and maintain comprehensive technical documentation, including integration specifications, configuration guides, and troubleshooting procedures, facilitating seamless knowledge transfer to the post-live support team.
- Deliver tailored technical training and enablement materials to onboard customers effectively, ensuring their proficiency and confident adoption of Andgo's solutions.
- Travel to customer sites in the United States & Canada may be required on occasion (up to 10%) to support implementations, training, or workshops.
- Understand and adhere to Andgo's support policies, best practices, procedures, and systems, ensuring all actions align with established SLAs and customer expectations.
- Investigate and resolve complex technical issues for customers, focusing on integrations, system configurations, and product behavior.
- Analyze logs and system data to accurately diagnose root causes of issues and implement effective resolutions.
- Collaborate closely with the support team to escalate and resolve critical or highly complex technical issues that require deeper expertise.
- Foster robust cross-functional communication with our Product, Engineering, and Customer Success teams to ensure alignment and shared understanding.
- Acting as a key feedback loop for product evolution, consistently providing customer-driven insights on features and enhancement requests to the Product team.
- Empowering customer self-service success through active contributions to our public-facing documentation and knowledge base articles.
- Driving internal efficiency and consistency by contributing to internal documentation and championing support process improvements.
Requirements
- Diploma or B..Sc in Computer Science (or related technical discipline) or equivalent experience.
- Strong technical acumen, particularly with SaaS implementations.
- Experience working with UKG (Kronos).
- Proven experience in technical troubleshooting and system integrations.
- Ability to analyze logs, configuration data, and product behavior to identify root cause and drive resolutions.
- Strong collaboration skills to work effectively across Support, Product, and Engineering teams.
- Excellent verbal and written communication skills to explain technical concepts to both technical and non-technical audiences.
- Experience in documenting solutions and contributing to knowledge bases and support content.
Benefits
- Remote-Friendly: Work from anywhere in Canada.
- Health & Dental Benefits: Comprehensive health and dental coverage.
- Flex Spending Account: $500 to spend on health or wellness initiatives.
- Professional Development: Budget for professional development to help you grow in your career.
- Vacation: 4 weeks of vacation to recharge and relax.
- Statutory Holidays: 12 company-recognized statutory holidays each year.
- Flex/Bonus Days: 2 additional flex days each year to use however you need.
- Sick/Wellness Days: Unlimited paid sick and wellness days to support your health and wellbeing.
- Flexible Hours: Flexible working hours to suit your lifestyle.
- 10% Time: Opportunity to work on side projects of your choosing.
- Home Office Setup: Budget to set up your home office.
- Great Team: Collaborative and supportive team members.
- Impact: Opportunity to make a significant impact in the healthcare industry.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Customer Success Manager role at Sentry involved in onboarding and ensuring customer success on their platform. Collaborate with teams to drive customer satisfaction and product adoption.
LP
Banking Customer Service Representative
LinkedIn Recruiter Post
Provide efficient client support and handle transaction reviews in a collaborative banking environment. Pay range: $17.60 - $21.82/hr CAD.
Technical Customer Success Manager engaging with clients post - sale to optimize usage of Cybrid’s platform. Driving product adoption, retention, and account growth in a fintech environment.
Technical Customer Success Manager facilitating scalable integrations for Agiloft’s Integration Hub. Partnering with customers to improve stability, adoption, and usage efficiency across the customer lifecycle.
LP
Customer Services
LinkedIn Recruiter Post
Temp customer service role until Aug 2026 for leave coverage. Assist with quotes/orders, handle customer service via phone/email in Oakville, ON.
Forward Deployed AI Engineer ensuring AI agents perform effectively post - deployment for better hiring decisions. Collaborating with customers to monitor and improve outcomes with AI tools.
Customer Success Engineer at Tailscale ensuring success for customers through onboarding and technical guidance. Building relationships with strategic clients to foster long - term product adoption.
Technical Customer Success Manager supporting enterprise clients with AI integration and solutions in a fast - paced, dynamic environment. Fostering client relationships and ensuring optimal use of virtual agents.
LP
Associate Customer Success Manager
LinkedIn Recruiter Post
Associate Customer Success Manager role at Connex Telecommunications Inc. Ideal for someone with customer success or account management experience who enjoys building client relationships in the financial services tech space.